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Lightico

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Company Research Report: Lightico



Company Overview



  • Name: Lightico

  • Mission: Lightico is on a mission to help businesses digitize their customer interactions. Their platform aims to seamlessly digitize and automate customer journeys by offering AI-driven intelligent document processing, automated workflows, identity verification, e-Signatures, and more.

  • Founded: 2015

  • Founders: Zviki Ben Ishay, Omri Braun, Justin Josh, and Vladimir. The initial operations started in Justin's living room.

  • Key People:

  • Zviki Ben Ishay (CEO & Co-Founder)

  • Justin Josh (CTO & Co-Founder)

  • Omri Braun (COO & Co-Founder)

  • Bill Safran (Chief Strategy Officer)

  • Avi Lousky (EVP Product)

  • Richard Grey (EVP EMEA)

  • Jeff Dobo (EVP North America)

  • Rhydian Perry (Global VP Operations & DPO)

  • Shani Kotzer (Global EVP HR)

  • Toni Kemp (VP HR EMEA)

  • Gaby Young (VP Marketing)

  • Liran Assulin (VP Engineering)

  • Moris Malka (VP Strategic Partnerships)

  • Howard Schulman (VP Go to Market)

  • Gabi Berger (VP Global Support)

  • Gareth Davies (Group Finance Director)

  • Shelly Myers (VP Customer Success EMEA)

  • Headquarters: Tel Aviv, Israel.

  • Number of Employees: Over 100 employees as of 2021.

  • Revenue: No information is available.

  • Notable Achievements: Known for its Digital Completion Cloud, Lightico offers solutions that significantly improve eSignature conversion rates and accelerate customer journey completion times.


Products



Lightico provides several products designed to streamline and digitize customer interactions:

1. CompleteDoc AI:
  • Description: AI-enhanced document collection, data extraction, and analysis.

  • Key Features: Intelligent document processing, enhanced accuracy, and efficiency in handling documents.


2. CompleteSign:
  • Description: Solution for obtaining customer eSignatures and consents instantly and remotely.

  • Key Features: Fast document turnaround and high eSignature conversion rates.


3. CompleteID:
  • Description: Advanced Identity & ID Verification tools to fight fraud.

  • Key Features: Secure and fast identity verification processes to prevent fraud.


4. CompleteForms:
  • Description: eForms for collecting customer data through any channel.

  • Key Features: Versatility in data collection, streamlined integration into business processes.


5. CompleteAutomation:
  • Description: Workflow engine for designing and adjusting customer-facing processes.

  • Key Features: No-code workflow design, increased process efficiency, and reduced IT costs.


6. Other Products:
  • Digital Consent & Approvals

  • Secure Payments

  • Visual Cart

  • Shared Review

  • Media Sharing

  • Lightico for Salesforce


Recent Developments



  • Acquisitions: In 2023, Lightico completed its acquisition of Wales-based Customer Journey solution Vizolution Ltd.

  • Partnerships:

  • Inovatec partnership to deliver digitally complete customer journeys for lenders (May 2022).

  • Collaboration with Wolters Kluwer to integrate eVault compliance tech (April 2022).

  • Partnership with Israeli Insurtech Menora Mitachim to digitalize claims and redemption processes (April 2022).

  • Innovations: Continuous upgrades to their products to aid enterprises in completing customer processes digitally and efficiently from mobile devices.


This report highlights Lightico's comprehensive approach to digitizing the customer experience across various industries, leveraging its suite of products and strategic partnerships. No further financial data such as revenue specifics is available from the given information.