LinkSolution Company Profile

Background

Founded in 2007, LinkSolution is a premier managed IT services agency and professional contact center company headquartered in Buenos Aires, Argentina. The company specializes in delivering tailored IT consulting, software development, and technical support to streamline operations and enhance productivity for businesses across various sectors. With a focus on innovation, LinkSolution's contact center services cater to industries such as finance, healthcare, logistics, and telecommunications, ensuring seamless customer interactions and satisfaction.

Key Strategic Focus

LinkSolution's strategic focus centers on providing comprehensive IT and customer service solutions that drive efficiency and innovation. The company's core objectives include delivering managed IT services, IT help desk and technical support, custom software development, contact center services, business intelligence consulting, and data center management. By fostering collaboration and leveraging cutting-edge technologies, LinkSolution ensures businesses adapt and grow in today's fast-paced digital environment.

Financials and Funding

As a privately held company, LinkSolution does not publicly disclose detailed financial information or funding history. The company has demonstrated steady growth and expansion, establishing a presence in multiple countries, including Argentina, Chile, and the United States.

Pipeline Development

LinkSolution continually enhances its service offerings to meet evolving client needs. Recent developments include the expansion into the Spanish market, aiming to provide boutique contact center and technology services that prioritize quality and customer experience. This strategic move reflects the company's commitment to global growth and delivering value-added services.

Technological Platform and Innovation

LinkSolution distinguishes itself through the implementation of cutting-edge tools and methodologies in its service delivery. The company adheres to ISO 9001 standards, ensuring the highest level of quality and reliability in its customer service processes. By continuously optimizing processes and adapting to market trends, LinkSolution helps businesses achieve their goals quickly and efficiently, ensuring long-term success and sustainable growth.

Leadership Team

LinkSolution's leadership team comprises seasoned professionals with extensive experience in multinational companies:

Marcelo Díaz: President

Gustavo Semhan: Managing Director

Daniel Borsato: Commercial Manager

Alejandra Melgarejo: Finance Manager

Facundo Montechiari: IT Manager

Nicolás Piat: Administration and HR Manager

Alejandra Carreras: Project Manager

Francisco Soria: Project Manager

Claudia Campos: Project Manager

Verónica Zalduendo: Project Manager

This team leverages their extensive experience by implementing dynamic solutions and agile methodologies to help clients achieve their goals efficiently.

Leadership Changes

As of the latest available information, there have been no significant recent changes or appointments within LinkSolution's leadership team.

Competitor Profile

Market Insights and Dynamics

The IT services and contact center industry is characterized by rapid technological advancements and increasing demand for efficient customer service solutions. Companies in this sector must continuously innovate to maintain a competitive edge.

Competitor Analysis

LinkSolution operates in a competitive landscape alongside companies such as Telemercado, Visaya KPO, PEAK-IT, and SAG Infotech.

Telemercado: Specializes in providing business process outsourcing (BPO) services.

Visaya KPO: An outsourcing company offering various services.

PEAK-IT: An IT business partner focusing on support and management.

SAG Infotech: Provides software development solutions.

These competitors offer similar services, making differentiation through quality, innovation, and customer experience crucial for LinkSolution.

Strategic Collaborations and Partnerships

LinkSolution has established strategic alliances with top-level technology companies, enabling the provision of services with differential added value. The company is also an active member of Vistage, a network where top executives and business leaders collaborate to support one another, share best practices, and find optimal business solutions.

Operational Insights

LinkSolution's commitment to quality is evident in its adherence to ISO 9001 standards, ensuring the highest level of quality and reliability in customer service processes. The company's ability to adapt to various sectors, including manufacturing, banking, retail, communications, energy, and health, demonstrates its versatility and comprehensive service offerings.

Strategic Opportunities and Future Directions

LinkSolution aims to continue its global expansion, with a particular focus on the Spanish market. By offering boutique contact center and technology services that prioritize quality and customer experience, the company seeks to establish a strong presence and deliver value-added services in new regions.