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Liveperson

www.liveperson.com link_icon

Company Research Report: LivePerson, Inc.



Company Overview



  • Name: LivePerson, Inc.

  • Mission: To create incredible digital-first experiences through human connection and award-winning conversational AI technology, enabling businesses to connect with their consumers on a more personal level.

  • Founded: 1995 by Robert LoCascio.

  • Key People:

  • John Sabino – Chief Executive Officer

  • John Collins – Chief Financial Officer and Chief Operating Officer

  • Jeff Ford – Chief Accounting Officer

  • Monica Greenberg – EVP, Public Policy and General Counsel


  • Headquarters: No specific address available, but it operates in 7 global locations.

  • Number of Employees: 900+ dedicated employees.

  • Revenue: No information is available.

  • Known for: LivePerson is known for its Conversational Cloud platform, offering digital-first customer conversation solutions primarily through AI.


Products



  • Conversational Cloud:

  • High-Level Description: An AI-powered platform facilitating seamless customer engagement through digital conversations across various messaging channels.

  • Key Features: Multi-channel capabilities, voice integration, generative AI tools, agent workspace, conversational intelligence, and automation.


  • Generative AI Tools:

  • High-Level Description: Integrates Generative AI for better customer interaction experiences.

  • Key Features: AI safety tools, Generative Insights, KnowledgeAI™, AI agents, and Conversation Orchestrator.


  • Voice to Digital Solutions:

  • High-Level Description: Enables transitioning voice interactions into digital channels for a more efficient service experience.

  • Key Features: Voice AI, conversation shifting, unified agent workspace, and omnichannel analytics.


Recent Developments



  • New Technologies Launched:

  • Upgraded Conversational Cloud platform with trustworthy Generative AI and LLM capabilities to enhance customer engagement and operational efficiency.


  • New Features Added:

  • Integration with multiple third-party systems through the Integration Hub.

  • AI Safety Tools restrict LLM responses and provide advanced analytics.

  • Conversational Flywheel™ drive for enhanced operational efficiency and customer insights.


  • New Partnerships:

  • Avaya Partnership: Integrating LivePerson's Conversational Cloud with Avaya's systems for a unified omnichannel solution.

  • Collaboration with Cohere to deliver custom LLMs tailored to enterprise needs.


  • Awards:

  • Recognized by various prestigious entities like Fast Company, Forrester, and G2 for innovations in AI and customer service solutions.


This detailed report provides a comprehensive overview of LivePerson, Inc., highlighting the company's strengths in conversational AI products and recent strategic advances. With a focus on transforming digital customer interactions, LivePerson continues to pave the way for innovation in AI-driven customer service solutions.