Managed is an award-winning IT managed services provider based in Milton Keynes, United Kingdom. Established in 2009, the company specializes in delivering 24x7x365 IT support services to both private and public sector clients. With a focus on mid-market and enterprise organizations, Managed aims to seamlessly extend existing IT teams by offering first to third-line support services. The company's mission is to enhance customer satisfaction through a unique approach to its core services, rapidly adapting processes and systems in response to client feedback to maintain a competitive edge. Managed has been recognized with several industry accolades, including the CRN MSP of the Year awards in 2016 and 2017, the IT Europa Managed Service Solution award in 2018, and features in the Sunday Times Tech Track 100, Deloitte Fast50, and EMEA100.
Key Strategic Focus
Managed's strategic focus centers on providing comprehensive IT support services that cater to the specific needs of mid-market and enterprise clients. The company emphasizes three core services, each tailored to support higher customer satisfaction. By listening to customers and making rapid changes to processes and systems, Managed ensures it stays ahead of competitors. The company leverages advanced technologies to deliver these services, targeting markets that require robust and responsive IT support solutions.
Financials and Funding
Managed's estimated annual revenue is approximately $4.9 million, with a revenue per employee of around $104,000. The company employs 47 individuals. Specific details regarding funding history and valuation are not publicly disclosed.
Pipeline Development
As a service-oriented company, Managed focuses on continuously enhancing its IT support offerings. While specific product development pipelines are not applicable, the company is committed to expanding and refining its service portfolio to meet evolving client needs and industry standards.
Technological Platform and Innovation
Managed differentiates itself through a unique approach to its core services, which include:
- Proprietary Technologies: The company utilizes advanced IT management tools and platforms to deliver efficient and effective support services.
- Significant Scientific Methods: Managed employs data-driven methodologies and machine learning algorithms to proactively monitor and manage client IT infrastructures, ensuring optimal performance and rapid issue resolution.
Leadership Team
Specific details about Managed's leadership team are not publicly available. However, the company's commitment to excellence and innovation is evident through its industry recognition and client-focused approach.
Leadership Changes
There is no publicly available information regarding recent leadership changes or appointments within Managed.
Competitor Profile
Market Insights and Dynamics
The managed IT services industry is highly competitive, with numerous providers offering a range of services to businesses seeking to outsource their IT operations. The market is characterized by rapid technological advancements and a growing demand for comprehensive IT support solutions.
Competitor Analysis
Managed faces competition from several notable companies in the IT managed services sector, including:
- Emailage: Specializes in fraud prevention and risk management solutions.
- Payveris: Offers digital payment solutions for financial institutions.
- SRS Acquiom: Provides financial and legal services for mergers and acquisitions.
These competitors focus on various aspects of IT and financial services, highlighting the diverse landscape in which Managed operates.
Strategic Collaborations and Partnerships
Managed has established partnerships with various technology providers to enhance its service offerings. Notably, the company partnered with office supply retailer Staples Inc. in 2016 to expand its reach and capabilities. Additionally, Managed acquired task management software provider Hivy in 2017, further strengthening its service portfolio.
Operational Insights
Managed's strategic considerations include maintaining a strong market position by continuously adapting to client needs and industry trends. The company's distinct competitive advantages lie in its rapid responsiveness to customer feedback, unique approach to core services, and commitment to delivering high-quality IT support solutions.
Strategic Opportunities and Future Directions
Looking ahead, Managed aims to capitalize on opportunities for expansion by further enhancing its service offerings and exploring new markets. The company's strengths in customer satisfaction and adaptability position it well to achieve future objectives in the evolving IT services landscape.
Contact Information
For more information about Managed and its services, please visit the company's official website.
