Matrix247 Company Profile

Background

Overview

Established in 1991, Matrix247 is a UK-based provider of integrated ICT solutions, specializing in telecommunications, IT services, and document management. With over 30 years of experience and a client base exceeding 1,200 organizations, Matrix247 has built a reputation for delivering high-quality, innovative technology solutions tailored to various sectors, including legal, financial, medical, and education.

Mission and Vision

Matrix247 is committed to educating organizations on digital transformation and implementing technologies that foster growth. The company emphasizes customer happiness, adaptability to change, team spirit, inclusivity, and community support as its core values.

Key Strategic Focus

Core Objectives

Matrix247 aims to provide comprehensive ICT solutions that enhance operational efficiency, reduce costs, and ensure seamless communication for its clients. The company focuses on delivering tailored services that align with the unique needs of each organization.

Areas of Specialization

Managed IT Services: Offering support and maintenance to ensure optimal IT infrastructure performance.

Hosted Telephony: Providing cloud-based phone systems for flexible and scalable communication.

Omnichannel Software: Implementing solutions that integrate various communication channels into a unified platform.

Document Management: Delivering services such as digital photocopiers, document management, scanning, archiving, and shredding.

Business Mobile Packages: Supplying mobile solutions tailored to business needs.

Key Technologies Utilized

Matrix247 partners with leading technology providers to offer cutting-edge solutions, including cloud-based telephony, omnichannel contact center platforms, and advanced document management systems.

Primary Markets Targeted

The company serves a diverse range of sectors, with particular expertise in:

Legal Services: Providing solutions that support compliance with SRA principles and enhance client communication.

Financial Services: Offering technologies that meet MIFID II obligations and ensure secure transactions.

Medical Sector: Delivering communication and IT solutions that support patient care and data security.

Education Sector: Implementing systems that facilitate effective communication and administrative efficiency.

Financials and Funding

Funding History

Specific details regarding Matrix247's funding history are not publicly disclosed. However, the company has demonstrated growth through strategic acquisitions and partnerships.

Recent Developments

Acquisition by Focus Group (April 2025): Matrix247 was acquired by Focus Group, a leading provider of business technology, to strengthen its communications and managed IT portfolio.

Acquisition of Task Office Systems (April 2021): Matrix247 expanded its service offerings by acquiring Task Office Systems, a provider of managed IT support and print services.

Pipeline Development

Key Developments

Matrix247 continually enhances its service offerings through strategic partnerships and technological advancements. Notable developments include:

Partnership with Cirrus (July 2020): Collaborated to deliver enhanced customer experience solutions supporting MIFID II and SRA principles for legal, financial, and other regulated industries.

Acquisition of Task Office Systems (April 2021): Expanded services to include managed IT support and print services, enabling comprehensive ICT solutions.

Technological Platform and Innovation

Proprietary Technologies

Matrix247 leverages a range of proprietary and partner technologies to deliver its services, including:

Omnichannel Contact Center Solutions: Integrating over 30 applications to enable organizations to interact across various channels through a unified inbox.

Cloud-Based Telephony Systems: Providing scalable and flexible communication solutions.

Document Management Systems: Offering digital photocopiers, document management, scanning, archiving, and shredding services.

Significant Scientific Methods

The company employs advanced methodologies such as:

AI-Powered Self-Service: Implementing artificial intelligence to enhance customer interactions and operational efficiency.

Intelligent Routing: Utilizing algorithms to direct communications to the appropriate channels or personnel.

Leadership Team

Key Executives

Stephen Pritchard, Chief Executive Officer: Co-founder of Matrix247, Stephen has been instrumental in guiding the company's strategic direction and growth.

Geoff Wright, Partnerships Director: As co-founder, Geoff has played a pivotal role in establishing and nurturing strategic partnerships.

Leadership Changes

In April 2025, Matrix247 was acquired by Focus Group. While the company continues to operate under its brand name, integration plans and potential leadership changes are expected to be announced in due course.

Competitor Profile

Market Insights and Dynamics

The ICT solutions market is characterized by rapid technological advancements and increasing demand for integrated services. Key trends include the adoption of cloud-based solutions, emphasis on cybersecurity, and the need for scalable communication platforms.

Competitor Analysis

Matrix247 operates in a competitive landscape with several notable players:

Nasstar: A provider of managed IT services and cloud solutions, focusing on delivering tailored services to various sectors.

Cirrus: Specializes in omnichannel cloud contact center solutions, offering integrated communication platforms.

Focus Group: A leading provider of business technology solutions, offering services across telecoms, IT, cybersecurity, connectivity, mobile, and energy.

Strategic Collaborations and Partnerships

Significant Collaborations

Cirrus Partnership (July 2020): Enhanced customer experience solutions for regulated industries.

Focus Group Acquisition (April 2025): Strengthened market position and expanded service offerings.

Operational Insights

Strategic Considerations

Matrix247's strategic initiatives, including acquisitions and partnerships, have bolstered its market position and service capabilities. The company's focus on customer-centric solutions and adaptability to technological advancements provide a competitive edge.

Strategic Opportunities and Future Directions

Future Roadmap

Post-acquisition by Focus Group, Matrix247 is poised to leverage combined resources to enhance service delivery and expand its client base. The company aims to integrate advanced technologies and continue its commitment to customer satisfaction.