M

Matrix42

www.matrix42.com link_icon

Company Market Research Report: Matrix42



Company Overview



  • Name: Matrix42 GmbH

  • Mission: Matrix42 aims to assist organizations in digitizing and automating their work, thereby alleviating IT and HR departments and accelerating digital transformation in the face of skills shortages.

  • Founded: No information is available.

  • Founders: No information is available.

  • Key People:

  • Niilo Fredrikson, Chief Executive Officer

  • Dr. Marc Breitfeld, Chief Finance Officer

  • Niina Hovi, Chief People & Culture Officer

  • Santeri Jussila, Chief Product Officer

  • Roberto Casetta, Chief Revenue Officer

  • Christopher Brezlan, Chief Technology Officer

  • Jenni Mickos, Chief Service Officer

  • Advisory Board: Al Monserrat (Chairman), Joseph Schull, Simon Begg, Caroline Watteeuw, Neil Patel, Dean Forbes, Ulrich Prädel.

  • Headquarters: Frankfurt am Main, Germany

  • Number of Employees: Over 600 employees

  • Revenue: No information is available.

  • Reputation: Known for being a leading European choice in Service Management, with a strong presence across various regions such as Spain, France, Italy, Poland, Middle East, and Northern European countries.


Products



Matrix42 focuses on a range of IT and enterprise service management solutions, prominently including:

  • Enterprise Service Management (ESM) Platform:

  • Description: A flexible and adaptable platform for digital transformation and enterprise-wide process automation. Available as cloud-based, on-premise, or hybrid deployments.

  • Key Features:

  • Integrates IT and non-IT services into a unified platform.

  • Supports automated workflows across business processes.

  • Scalable for organizational growth with responsible AI technologies for enhanced productivity.


  • IT Service Management (ITSM):

  • Description: Provides comprehensive IT service management leveraging artificial intelligence for efficient operation.

  • Key Features:

  • Out-of-the-box processes for easy implementation.

  • Enhanced service desk capabilities for quick issue resolution.

  • Integration support with other tools and agile processes.


  • Unified Endpoint Management (UEM):

  • Description: Solutions for centralized management of all endpoint devices ensuring security and efficiency.

  • Key Features:

  • Centralized control and security assurance.

  • Boost in productivity by eliminating manual management overheads.


  • FastViewer:

  • Description: A tool for remote control and collaboration supporting both cloud-based and on-premise adaptability.

  • Key Features:

  • Allows remote access and meeting solutions.

  • Supports secure and flexible remote work environments.


Recent Developments



  • Recent Initiatives:

  • Focus on "Digitalize and Automate 2024" - Yearly streaming event fortifying expertise in ITSM, ESM, IAM, and AI.

  • Recognized in 2023 as a Top Vendor in IT and Enterprise Service Management by RIA Market Study.


  • Product Launches: No information is available.


  • New Features:

  • Emphasis on intelligent automation through AI for increased productivity and reduced costs.

  • Integration options with platforms like Microsoft Teams for seamless service support.


  • Partnerships: No specific partnerships mentioned.


Summary Statistics


  • Customer Satisfaction: 93% customer satisfaction rate.

  • User Base: 10 million daily users worldwide.

  • Implementation Speed: Solutions are implemented 3x quicker compared to competitors.

  • Return on Investment: 51% ROI using their ESM platform.


(Note: Specific financial performance metrics such as revenue are not disclosed in the provided data.)