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Maxbot

www.maxbot.com.br link_icon

Company Research Report: Maxbot



Company Overview



  • Name: Maxbot

  • Mission of the Company: Maxbot aims to enhance customer service and team interaction via WhatsApp, optimizing digital communications and improving response efficiency.

  • Founded: The company was founded in 2018.

  • Founder: Romulo Balga, with contributions from Rodrigo Gomide and Mateus Rabel.

  • Key People: Romulo Balga (Founder), Rodrigo Leite Gomide (Partner), Mateus Rabel (Partner)

  • Headquarters: Av. Quinquim Fontes 14, Recanto da Serra, Viçosa, MG, Brazil

  • Number of Employees: No information is available.

  • Revenue: Maxbot is expected to reach R$ 2 million in revenue by the end of 2022.

  • Known For: Maxbot is recognized for providing a comprehensive customer service platform through WhatsApp. It is well-known for its automated messaging and interaction capabilities, helping businesses streamline their customer support processes.


Products



  • Maxbot Platform:

  • High-Level Description: A sophisticated platform designed to automate customer service and enhance business communication through WhatsApp.

  • Key Features:

  • Multiple agents can attend to clients using a single WhatsApp number.

  • Configuration of business hours and automatic messaging.

  • Simultaneous customer interactions to ensure quick responses.

  • Digital PBX integration for customer routing.

  • Structured and auditable communication protocols.

  • Comprehensive management of all client interactions.

  • Detailed contact management for custom-tailored services.

  • Real-time annotation tools to improve service efficiency.

  • Complete historical record retrieval of customer interactions.

  • Easy internal communication transfer among service agents.

  • Intelligent scheduling for meetings or services via WhatsApp.

  • Personalized client interactions to enhance customer experience.

  • Real-time team management and access controls.

  • Customer segmentation for targeted marketing.


Recent Developments



  • New Products Launched: Maxbot plans to launch a new product to facilitate automated billing and appointment scheduling, along with Instagram integration capabilities.

  • New Features Added: No specific new features added to existing products are mentioned in the data.

  • Partnerships: Maxbot is being accelerated by FCJ Venture Builder and is planning to expand into international markets, starting with Peru.


Summary



Maxbot, founded in 2018 by Romulo Balga, offers a versatile platform for improving customer service through WhatsApp automation. The company specializes in integrating advanced communication functionalities to streamline customer interactions, thereby aiding over 300 businesses, including prominent clients such as OAB Distrito Federal and Junta Comercial de Minas Gerais. Maxbot's ongoing enhancements, such as planned new products and global expansion strategies, indicate a robust growth trajectory that is expected to yield a revenue of R$ 2 million in 2022.