Company Research Report: Mercy Care

Company Overview

• Name: Mercy Care

• Mission: Provide access to health care services for families, children, seniors, and individuals with physical and developmental/cognitive disabilities to lead healthier lives.

• Founded: 1985

• Founders: Sponsored by Dignity Health and Ascension Health

• Key People: Cindy Leach, Vice President of Long-Term Care

• Headquarters: Phoenix, Arizona

• Number of Employees: 51-200 employees

• Revenue: No information is available

• Known For: Mercy Care is a not-for-profit health plan serving Arizona Health Care Cost Containment System (AHCCCS) members throughout Arizona. It is recognized for providing integrated physical and behavioral health services to those with serious mental illness.

Products and Services

Medicaid and Medicare Plans

1. Mercy Care ACC-RBHA

• Description: Provides comprehensive coverage including physical and behavioral health care for AHCCCS members and people with a serious mental illness.

• Key Features: Regional Behavioral Health Agreement (RBHA) services in Maricopa County, serving as the first RBHA to offer integrated services.

2. Mercy Care Long Term Care

• Description: Offers services to Elderly and Physically Disabled Long Term Care (LTC) members.

• Key Features: Part of the Arizona Long Term Care System (ALTCS), providing physical and behavioral health care.

3. Mercy Care Developmental Disabilities

• Description: Offers coverage with limited long-term services for those with developmental or cognitive disabilities.

• Key Features: Combines services for Developmental Disabilities (DDD) with ALTCS.

4. Mercy Care DCS CHP

• Description: Comprehensive health plan for children and youth in foster care.

• Key Features: Provides both physical and behavioral health care.

5. Mercy Care Advantage (HMO SNP)

• Description: A Health Maintenance Organization Special Needs Plan.

• Key Features: Provides Medicare benefits to Medicaid and Medicare Parts A and B qualifiers.

Recent Developments

• Contract Extensions & Appeals:

• 9/12/24: AHCCCS extends existing ALTCS E/PD contract for one year.

• Updates on Appeals: Ongoing appeals on ALTCS E/PD contract awards from dates like 8/21/24 and 2/9/24, with Mercy Care engaging actively in the process.

• Recognitions & Awards:

• 2024 Lifetime Achievement Award: Joseph P. Anderson, Co-founder & CEO of Schaller Anderson, honored for contributions to Medicaid systems.

• RISE Awards: Awarded for Resilience, Innovation, Service, and Empowerment in health services within Arizona.

• Community Initiatives:

• Mercy C.A.R.E.S. Initiative: Partnership to recruit, train, and retain direct-care workers to address labor shortages in caregiving roles.

Community Engagement

• Community Resource Guide: Provides broad support from crisis lines to education and health care resources.

• Events and Programs:

• Member Advocacy Council Meetings: Held regularly for community engagement and feedback.

• Mercy Honors: Celebrating community and employee contributions through RISE Awards and ReMEMBER Kate Aurelius Award.

Partnerships and External Relations

• Collaborations: Partnered with organizations focusing on behavioral health services and workforce development.

• Women's Health Innovations of Arizona (WHI): Provides no-cost mental health services to parents in collaboration with hospital partners.

• The Arizona Pet Project (AZPP): Facilitates access to human care for vulnerable individuals with pets, ensuring comprehensive coverage for pet owners.

This detailed report highlights Mercy Care's extensive role in health management within Arizona through its comprehensive health plans, community-focused initiatives, and ongoing developments in contractual and service-oriented enhancements.