Miami-Dade County People and Internal Operations Department Market Research Report

Background

The People and Internal Operations Department (PIOD) of Miami-Dade County is dedicated to ensuring efficient county operations and fostering a thriving workforce by integrating internal services and human resources management. The department provides a comprehensive suite of services, including facility management, construction oversight, fleet management, risk management, Americans with Disabilities Act (ADA) compliance, real estate services, security, and parking operations.

Mission: To build a dynamic, efficient, and inclusive workforce and internal business services ecosystem that empowers people and ensures the seamless delivery of essential services to county departments and the broader community.

Vision: To create an environment where employees feel supported, valued, and equipped to succeed, enabling them to deliver high-quality services to the public.

Primary Area of Focus: The department focuses on promoting operational best practices and efficient government operations, supporting governmental operations by providing countywide facility management, construction management, fleet management, risk management, surplus property disposition services, capital inventory management, and small business program management and services.

Industry Significance: As a pivotal component of Miami-Dade County's administrative framework, PIOD plays a crucial role in maintaining the infrastructure and operational efficiency of county services, directly impacting the quality of life for over 2.7 million residents.

Key Strategic Focus

PIOD's strategic focus encompasses several core objectives:

• Operational Efficiency: Streamlining internal processes to enhance service delivery and reduce costs.

• Workforce Development: Implementing performance management, employee training, diversity programs, and collective bargaining to foster a motivated and diverse workforce.

• Infrastructure Management: Overseeing facility management, construction projects, fleet operations, and risk management to ensure the county's infrastructure meets the needs of its residents.

• Compliance and Accessibility: Ensuring ADA compliance and managing real estate services to support community engagement and inclusivity.

• Security and Safety: Providing security and parking services to maintain public safety and order within county facilities.

Core Objectives:

• Enhance operational efficiency through process optimization and resource management.

• Develop and maintain a skilled and diverse workforce aligned with the county's strategic goals.

• Ensure the county's infrastructure is robust, accessible, and capable of supporting community needs.

Specific Areas of Specialization:

• Facility and infrastructure management.

• Fleet and risk management.

• Real estate development and management.

• ADA compliance and accessibility services.

• Security and parking operations.

Key Technologies Utilized:

• Enterprise Resource Planning (ERP) systems for resource management.

• Business Intelligence (BI) tools for data analysis and decision-making.

• Human Resources Information Systems (HRIS) for workforce management.

• Geographic Information Systems (GIS) for real estate and facility management.

Primary Markets or Conditions Targeted:

• Internal county departments and agencies requiring support services.

• Miami-Dade County residents and visitors benefiting from efficient county operations.

• Small businesses seeking opportunities through county programs.

Financials and Funding

The People and Internal Operations Department's financial operations are detailed in the FY 2025-26 Adopted Budget and Multi-Year Capital Plan. The budget outlines expenditures by activity and revenues by source, reflecting the department's financial planning and resource allocation.

Total Funds Raised: Specific figures for total funds raised are not publicly disclosed.

Recent Funding Rounds: As a government department, PIOD's funding is allocated through the county's annual budget process rather than through traditional funding rounds.

Notable Investors: As a public entity, PIOD does not have investors in the traditional sense.

Intended Utilization of Capital: The allocated funds are utilized for various departmental activities, including facility management, construction projects, fleet operations, risk management, real estate services, and workforce development programs.

Pipeline Development

As a governmental department, PIOD does not have a product pipeline in the traditional sense. However, the department is involved in several ongoing initiatives and projects:

• Facility and Infrastructure Projects: Managing construction and renovation projects to enhance county facilities.

• Fleet Management Initiatives: Optimizing fleet operations to improve efficiency and reduce costs.

• Risk Management Programs: Implementing strategies to mitigate risks associated with county operations.

• Real Estate Development: Overseeing real estate acquisitions and developments to support county needs.

• Workforce Development Programs: Enhancing employee training, performance management, and diversity initiatives.

Key Projects and Timelines:

• Facility Management Enhancements: Ongoing projects aimed at upgrading county facilities to meet modern standards.

• Fleet Optimization: Initiatives focused on reducing operational costs and improving service delivery through fleet management.

• Risk Mitigation Strategies: Programs designed to identify and address potential risks within county operations.

• Real Estate Initiatives: Projects involving the development and management of real estate assets to support county functions.

• Employee Development Programs: Continuous efforts to provide training and development opportunities for county employees.

Technological Platform and Innovation

PIOD leverages several technological platforms and innovations to enhance its operations:

Proprietary Technologies:

• Integrated Facility Management Systems: Custom solutions for managing county facilities efficiently.

• Fleet Management Software: Tools designed to optimize fleet operations and maintenance schedules.

Significant Scientific Methods:

• Data Analytics: Utilizing data analysis to inform decision-making and improve service delivery.

• Process Improvement Methodologies: Implementing strategies like Lean and Six Sigma to enhance operational efficiency.

AI-Driven Capabilities:

• Predictive Maintenance: Using AI to anticipate equipment failures and schedule timely maintenance.

• Workforce Analytics: Employing AI to analyze workforce data for better resource allocation and performance management.

Leadership Team

The leadership team of the People and Internal Operations Department is as follows:

Mariaelena Salazar – Interim Director

Appointed in November 2025, Mrs. Salazar brings over three decades of senior leadership experience in government operations. Prior to this role, she served as Assistant Director of Administration, Customer, and Strategic Management within Miami-Dade County’s Communications, Information, and Technology Department. She holds a Bachelor of Science in Computer Science from Florida International University and has completed advanced supervisory leadership and management programs through Cornell University, the University of Colorado, and FIU.

Competitor Profile

As a governmental department, PIOD does not have direct competitors in the traditional sense. However, it collaborates with various entities to enhance service delivery:

Market Insights and Dynamics:

• Governmental Collaboration: PIOD works alongside other county departments and agencies to ensure cohesive and efficient service delivery.

• Community Engagement: The department engages with community organizations and residents to understand and meet their needs effectively.

Strategic Collaborations and Partnerships:

• Inter-Departmental Initiatives: Collaborations with departments like Communications, Information, and Technology to integrate services and improve operational efficiency.

• Community Programs: Partnerships with local organizations to support community events and initiatives, such as the Disability Resource Fair.

Operational Insights

PIOD's strategic considerations include:

• Process Optimization: Standardizing policies and removing outdated processes to eliminate bottlenecks and improve service delivery.

• Data-Driven Decision Making: Expanding business intelligence capabilities to produce actionable dashboards for departments.

• Workforce Planning: Implementing strategies to reduce the time-to-fill for critical positions, aiming to decrease the current average of 115 days to 60 days.