MicroSourcing Company Profile

Background

Founded: 2006

Founder: Philip Kooijman

Headquarters: Taguig, Philippines

Parent Company: Probe Group

Overview:

MicroSourcing is a leading provider of offshore outsourcing services in the Philippines, specializing in building full-time, dedicated teams for businesses worldwide. The company offers a unique managed services model that allows clients to access the benefits of offshoring while maintaining full control over their operations. With over 9,000 employees across 13 strategically located offices, MicroSourcing serves more than 700 active clients globally.

Mission:

To make it easy and affordable for businesses to build their own full-time, dedicated offshore teams in the Philippines.

Key Strategic Focus

Core Objectives:

Cost Reduction: Helping clients reduce labor costs by up to 70%.

Operational Efficiency: Improving internal processes and addressing skill shortages.

Scalability: Enabling businesses to scale quickly and meet market demands.

Specialization Areas:

Creative & IT Development: Creative services, web and software development, online marketing, content development, and online media management.

Knowledge Services: Healthcare information management, technical support, finance and accounting, human resources, industrial design, and engineering.

Business Support Services: Call center services, administrative support, research, and data processing.

Primary Markets:

MicroSourcing caters to a diverse range of industries, including banking and insurance, education, e-commerce, telecommunications, and logistics.

Financials and Funding

Revenue:

As of the latest estimates, MicroSourcing's annual revenue is approximately $762.4 million, with a revenue per employee of $240,800.

Funding:

Specific funding details are not publicly disclosed. However, the company is wholly owned by Probe Group, one of Australia's fastest-growing offshoring solution and customer engagement firms with over 19,000 employees across five countries.

Technological Platform and Innovation

Proprietary Technologies:

MicroSourcing operates within purpose-built, class-A facilities strategically located for optimal access to Manila's talent pool. These facilities are equipped with state-of-the-art infrastructure to support various client needs.

Scientific Methodologies:

The company employs robust data security and compliance controls, including ISO/IEC 27001:2013 (Information Security Management System) and ISO 9001:2015 (Quality Management Systems) certifications. These standards ensure the highest levels of data protection and service quality.

Leadership Team

Haidee C. Enriquez – Chief Executive Officer

Appointed in March 2025, Haidee brings nearly two decades of experience in the Philippine BPO and contact center industry. Prior to joining MicroSourcing, she served as Chief People Officer at Sitel and has been recognized for her contributions to the industry, including being named 'People Manager of the Year' by the People Management Association of the Philippines in 2017.

Sean Baker – Head of Sales, Australia & New Zealand

With over 20 years of sales and executive management experience, Sean has been instrumental in expanding MicroSourcing's client base in the Australia and New Zealand markets since joining the company in 2016.

Leadership Changes

In March 2025, Haidee C. Enriquez was appointed as the CEO of MicroSourcing and Beepo, following the integration of Beepo into the MicroSourcing portfolio. This strategic alignment aims to enhance the company's managed-operations-based outsourcing services.

Competitor Profile

Market Insights and Dynamics:

The global outsourcing market has been experiencing significant growth, driven by businesses seeking cost reduction, operational efficiency, and access to specialized skills. The Philippines remains a leading destination for outsourcing services due to its skilled workforce and cost advantages.

Competitor Analysis:

Key competitors in the Philippine outsourcing industry include:

TaskUs: Specializes in customer experience and back-office support for high-growth technology companies.

Concentrix: Offers a wide range of customer engagement services across various industries.

Teleperformance: Provides customer experience management, back-office services, and digital solutions.

These competitors focus on delivering comprehensive outsourcing solutions, leveraging technology and human expertise to meet client needs.

Strategic Collaborations and Partnerships

MicroSourcing is a wholly owned subsidiary of Probe Group, an Australian-owned business process outsourcing service provider founded in 1979. This partnership enhances MicroSourcing's capabilities and resources, allowing it to offer a broader range of services and solutions to its clients.