MID Digital Solutions Company Research Report

Company Overview

• Name: MID Digital Solutions, Inc.

• Mission: To provide quality products with an emphasis on exceptional customer service.

• Founded: No information is available

• Founders: No information is available

• Key People:

• Personal Account Managers

• In-House Technicians with combined 45+ years of experience in the telecommunications industry

• Headquarters:

• Manchester Office: Mid House, Stakehill Industrial Estate, Middleton, Manchester, England, M24 2RW

• Wakefield Office: No specific address given

• Number of Employees: No information is available

• Revenue: No information is available

• Known for: Providing telecoms services such as mobile communications, cloud telephony & phone systems (VoIP), and internet connectivity.

Products

Business Mobile

• Description: Comprehensive mobile solutions for business communication needs.

• Key Features: No information is available

Phone Systems

• Description: Unified phone systems to streamline operations and enhance productivity.

• Key Features:

• Cloud-based VoIP solutions

• Integration with other business applications

Connectivity

• Description: Various connectivity solutions including SOGEA, FTTP, and Leased Lines to keep business operations running smoothly.

• Key Features:

• High-speed internet services

• Full-fibre broadband with speeds up to 10 Gbps

Merchant Services

• Description: Tailored payment solutions in collaboration with WorldPay.

• Key Features:

• Secure and efficient payment processes

• Support for online, mobile, and countertop payments

Refurbished Devices

• Description: High-quality, refurbished devices inspected with a 30-point checklist to ensure reliability.

• Key Features:

• Reduced hardware costs

• Reduced carbon footprint

Recent Developments

• New Products Launched: No specific new products mentioned.

• New Features Added: No specific new features mentioned.

• Recent Partnerships: No specific new partnerships mentioned, but existing partnerships include:

• O2 Business for mobile, productivity, and collaboration solutions

• 3CX for business communications software

• ITS for next-gen, ultra-fast connectivity

• Faster Britain for full-fibre broadband in Greater Manchester

• Tinkle for cloud-based phone systems

• WorldPay for merchant payment solutions

Awards and Recognition

• IIP Silver Award 2016

• O2 Marketing Franchise of the Year

• Finalist Customer Service Award 2017 (Two times)

• IIE Best Newcomer 2018 Award

• Finalist Oldham Business Award 2018

• IIE Silver Award 2018

• IIP Platinum Award 2022

• IIE Certified

• Finalist Rochdale Business Award 2019

Values and Vision

• Values:

• Customer-centric: Tailored solutions for different business needs.

• Team-based: Emphasis on creating a perfect team environment with high standards of training.

• Results-driven: Continuous improvement in service delivery.

• Solutions-focused: Unique solutions for different customer problems.

• Relationship-builders: Trust, honesty, and transparency in operations.

• Community-builders: Commitment to local community activities and safe technology usage education.

• Vision: Sustainability-focused with initiatives like:

• Fully electric vehicle fleet

• Sustainable electricity sources for headquarters

• Elimination of single-use plastics

• Water filtration systems

Customer Testimonials

• Simon Hall, IT Manager: Praised for highest level of service and efficient transition from previous provider.

• Micheal Unsworth, Chief Operating Officer: Emphasized long-term sustainable partnerships and consistent service delivery.

• Bobby Wilson FCCA, Finance Director: Highlighted efficient and effective customer service and technical issue resolution.

• Phone: 0161 974 6838

• Email: hello@middigitalsolutions.com