Company Research Report: NapQueen
Company Overview
Name, Mission of the Company
- Name: NapQueen
- Mission: Banish your old mattress to the dungeons, and forge a supportive alliance with NapQueen, the duchess of dreamland.
Founding Details
- When was the company founded and by whom: No information is available.
Key People in the Company
- No information is available.
Headquarters
- Where is the company headquartered: 611 S. Cravens Rd, STE 300, Missouri City, TX, 77489
Number of Employees
- No information is available.
Revenue of the Company
- No information is available.
What the Company is Known For
- What is the company known for: NapQueen is known for its high-quality, affordable mattresses that combine various innovative materials for superior comfort and support.
Products
High-Level Product Descriptions
NapQueen offers a variety of mattresses and sleep-related products designed to enhance sleep quality. Their product range includes:
1. Victoria Cooling Gel and Pocket Coil Hybrid Mattress
- Description: Combines cooling gel memory foam with pocket coil springs.
- Key Features: Provides enhanced support and cooling properties.
2. Alaska Ultra Cool Fabric + Cooling Gel Memory Foam Mattress
- Description: Uses ultra-cool fabric combined with cooling gel memory foam.
- Key Features: Designed for maximum cooling and comfort.
3. Elizabeth Cooling Gel Memory Foam Mattress
- Description: Made entirely of cooling gel memory foam.
- Key Features: Offers excellent pressure relief and cooling effects.
4. Bamboo Charcoal Infused Memory Foam Mattress
- Description: Infused with bamboo charcoal for additional benefits.
- Key Features: Natural odor-eliminating properties and enhanced breathability.
5. Anula Green Tea Infused Memory Foam Mattress
- Description: Infused with green tea extract.
- Key Features: Natural antibacterial and antioxidant properties.
6. NapQueen Elite Series Machka Hybrid Mattress
- Description: Hybrid mattress designed with top-tier materials.
- Key Features: Comprehensive support and luxury comfort, made in USA.
7. Isabella 14-Inch Hybrid Pillow Top Mattress
- Description: Features a thick pillow-top layer combined with hybrid construction.
- Key Features: Enhanced plush comfort with supportive innerspring system.
Key Features of Each Product
- Cooling Gel Memory Foam:
- Improved support and comfort with cooling properties.
- Green Tea Memory Foam:
- Antioxidant properties and natural odor-neutralizing.
- Charcoal Memory Foam:
- Effective impurity absorption and enhanced freshness.
- High-Density Foam:
- Durable support from closely packed foam cells.
- Bonnell Coil Springs:
- Provides stable support and air circulation.
- Pocket Coil:
- Individual movement for minimal motion transfer.
Recent Developments
Recalls and Safety Measures
- Victoria Hybrid Mattress Recall:
- Reason: Fails to meet the mandatory federal flammability standard.
- Effective: Applicable to mattresses purchased between February 2020 and October 2023 priced between $160 and $375.
- Remedy: Free fireproof fitted cover available to bring the mattress into compliance with Federal Standard. Customers can contact recall@napqueens.com or call +1 866-387-6239.
- Maxima 12" Hybrid Mattress Recall:
- Reason: Fails to meet the mandatory federal flammability standard, posing a fire hazard.
- Effective: Involves all sizes of the NapQueen 12-inch Maxima Hybrid of Cooling Gel Memory Foam and Bonnell Spring Mattress.
- Remedy: Consumers should contact support@napqueens.com or call +1 866-387-6239 to receive a free fitted cover.
New Products and Features
- No specific new products or features launched have been mentioned recently.
Partnerships
- No new partnerships have been mentioned.
Contact Information and Customer Support:
- Customer Support Email: support@napqueens.com
- Customer Support Phone: +1 (713) 574-5494
- Recall-specific Email: recall@napqueens.com
- Recall-specific Phone: +1 866-387-6239
Warranty and Return Policy:
- 10-Year Limited Warranty for all NapQueen mattresses.
- 100-Night Sleep Trial for select mattresses.
- Return Policy: Full refund for products in pristine condition if returned within the trial period.
Summary
NapQueen positions itself as a customer-focused company offering a variety of high-quality, affordable mattresses. Their products emphasize comfort, innovative materials, and environmental consciousness. Recent recalls indicate a proactive approach to safety and compliance, with clear remedies provided to affected customers.