Narvar Inc. Company Research Report
Company Overview
Name
Narvar Inc.
Mission
Narvar is on a mission to simplify the everyday lives of consumers by helping retailers treat customers in a manner they have always wanted to.
Founding Details
- Founder: Amit Sharma
- Year Founded: 2012
Key People
- Amit Sharma - Founder and CEO
Headquarters
- Location: 3 East Third Avenue, Suite 211, San Mateo, CA 94401, USA
Number of Employees
- Approximately 250+ employees
Revenue
- No information is available
Core Offerings
- Narvar is renowned for providing an intelligent post-purchase experience platform, leveraging billions of interactions across various touchpoints to help retailers enhance consumer engagement and drive better business outcomes.
Products
Product Overview
Narvar offers a comprehensive platform designed to manage post-purchase experiences. The products are designed to grow revenue, reduce costs, and enhance user engagement.
1. Promise
- Description: Sets clear delivery expectations for customers.
- Key Features:
- Predictive delivery timelines
- Enhanced communication of delivery status
2. Notify
- Description: Provides proactive multi-channel order messaging.
- Key Features:
- Multi-channel notifications (SMS, email, web, and social media)
- Real-time updates
3. Track
- Description: Engages users with order tracking experiences.
- Key Features:
- Personalized tracking interfaces
- Detailed progress monitoring
4. Return & Exchange
- Description: Facilitates seamless returns that help build customer loyalty.
- Key Features:
- Easy initiation of returns
- Options for exchange or store credits
5. Monitor
- Description: Offers actionable insights and analytics.
- Key Features:
- Analytics dashboards
- Predictive insights for process improvement
Solutions Offered
- Convert & Retain Customers: Optimizes customer retention through personalized post-purchase experiences.
- Reduce Costs: Streamlines costs, particularly in logistics and customer interactions.
- Optimize Reverse Logistics: Enhances the efficiency of return processes.
- Increase Revenue: Facilitates strategies to convert returns into further purchases.
- Personalize Experiences: Delivers tailored experiences to improve customer satisfaction and loyalty.
Recent Developments
New Products and Features
- Return Drop-off Network Expansion: Narvar expanded its return drop-off network in Japan in partnership with Lawson, Inc. and SMARI.
- Partnerships with Kohl’s: Narvar has been involved with Kohl’s for expanding return services, providing more convenience for consumers and retailers.
Partnerships
- Kohl’s Partnership: Narvar and Kohl’s collaborated to enhance in-store return services for online purchases, allowing for more brands to be supported by Kohl’s return services.
In the News
- State of Returns 2024 Report: Highlights the growing impact of returns on retail margins and customer loyalty. The report outlines strategies for optimizing returns, preventing fraud, and driving growth.
Conclusion
Narvar Inc. has established itself as a key player in the post-purchase management domain for retail industries worldwide. Through innovative solutions like the Narvar platform, they enhance customer experiences and operational efficiencies for over 1400 brands globally. With recent expansions in partnerships and drop-off networks, Narvar continues to evolve and address the growing demands of modern eCommerce.
