Neobpo Company Profile

Background

Neobpo is a Brazilian company specializing in Business Process Outsourcing (BPO), customer experience solutions, and digital product development. Established in 2017, Neobpo has rapidly expanded its operations across Brazil, serving a diverse clientele that includes the 65 largest companies in the country. The company's mission is to deliver customized and innovative solutions that enhance operational efficiency and customer satisfaction. With a workforce exceeding 10,000 employees, Neobpo operates multiple units in São Paulo and Rio de Janeiro, emphasizing a culture of passion and creativity to drive unique project outcomes.

Key Strategic Focus

Neobpo's strategic focus centers on:

Customer Experience Enhancement: Providing tailored services to meet individual client needs, ensuring personalized and exclusive customer interactions.

Technological Innovation: Leveraging advanced technologies such as artificial intelligence (AI), machine learning, and data analytics to develop cutting-edge digital products.

Digital Transformation: Assisting clients in modernizing their operations through the integration of digital solutions, thereby improving efficiency and competitiveness.

Market Expansion: Targeting a broad spectrum of industries, including finance, education, utilities, and telecommunications, to offer specialized solutions that address sector-specific challenges.

Financials and Funding

As of May 2025, Neobpo reported annual revenues exceeding $5 billion, indicating robust financial health and a strong growth trajectory. In 2019, the company underwent a significant ownership change when Sharpen Capital and entrepreneur Luiz Mattar acquired Neobpo, aiming to position it as a consolidator in the BPO market and accelerate its digital transformation initiatives.

Pipeline Development

Neobpo's development pipeline includes:

Digital Product Expansion: Following the acquisition of Wasys in 2020, Neobpo integrated innovative platforms such as GetDoc and iGree into its portfolio. GetDoc is a customizable digital platform for process management and workflow automation, while iGree facilitates secure video-based agreements, enhancing digital formalization processes.

AI and Automation Solutions: The company continues to invest in AI-driven products and services, focusing on areas like chatbots, virtual agents, and robotic process automation (RPA) to meet the evolving needs of its clients.

Technological Platform and Innovation

Neobpo distinguishes itself through its technological platforms and innovative methodologies:

Proprietary Technologies:

GetDoc: A digital platform for managing processes and workflows, featuring capabilities for processing, categorizing, and extracting data from images.

iGree: A platform enabling secure, video-based agreements, streamlining digital formalization and electronic signature processes.

Significant Scientific Methods:

Machine Learning Algorithms: Utilizing frameworks like TensorFlow and scikit-learn to develop predictive models and enhance data analytics capabilities.

Data Analytics Tools: Employing platforms such as Looker and Microsoft Power BI to provide comprehensive business intelligence and data visualization solutions.

Leadership Team

Neobpo's leadership comprises experienced professionals dedicated to driving the company's strategic objectives:

Eraldo de Paola: Chief Executive Officer (CEO)

Background: Oversees the company's overall strategy and operations, focusing on digital transformation and market expansion.

Bruno Consul: Chief Digital Officer (CDO)

Background: Leads the digital initiatives, including the integration of acquired technologies and the development of new digital products.

Sefora Gabriel: Director of Customer Experience

Background: Joined Neobpo in 2018 with 20 years of experience in the BPO sector, responsible for managing client accounts and identifying new business opportunities.

Leadership Changes

In 2018, Neobpo appointed Sefora Gabriel as Director of Customer Experience. Prior to joining Neobpo, she held the position of Director of Business at Almaviva do Brasil.

Competitor Profile

Market Insights and Dynamics

The BPO and IT services market in Brazil is characterized by rapid digital transformation, with companies increasingly seeking AI-driven, data analytics, and automation solutions to modernize operations and enhance customer experiences.

Competitor Analysis

Key competitors in the Brazilian BPO and IT services sector include:

Teleperformance: A global leader in customer experience management, offering a wide range of services including customer care, technical support, and sales.

Atento: Provides customer relationship management and BPO services, focusing on customer care, sales, and collections.

Alorica: Specializes in customer service solutions, including customer care, technical support, and back-office services.

TTEC: Offers customer experience solutions, combining consulting, technology, and operations to deliver end-to-end services.

These competitors emphasize technological innovation and customer-centric services, reflecting the industry's focus on digital transformation and enhanced customer engagement.

Strategic Collaborations and Partnerships

Neobpo has established significant partnerships to strengthen its market position and innovation capacity:

[24]7 Partnership: In 2017, Neobpo partnered with [24]7 to deliver intent-driven customer engagement solutions across Latin America, leveraging AI and machine learning to enhance customer interactions.

Wasys Acquisition: In 2020, Neobpo acquired Wasys, a startup specializing in digital solutions and process automation, integrating advanced platforms like GetDoc and iGree into its service offerings.

Operational Insights

Neobpo's strategic considerations include:

Technological Integration: Incorporating advanced technologies such as AI, machine learning, and data analytics to offer innovative solutions that meet evolving client needs.

Market Positioning: Leveraging its extensive experience and client base among Brazil's largest companies to establish strategic partnerships and expand its service offerings.

Competitive Differentiation: Focusing on personalized and exclusive services, Neobpo differentiates itself by delivering customized solutions tailored to individual client requirements.

Strategic Opportunities and Future Directions

Neobpo's strategic roadmap includes:

Digital Product Development: Continuing to invest in the creation and enhancement of digital platforms and solutions to address emerging market demands.

Market Expansion: Exploring opportunities to extend services to new industries and regions, leveraging its technological capabilities and customer experience expertise.

Innovation Leadership: Maintaining a focus on innovation by adopting emerging technologies and methodologies to stay ahead in the competitive BPO and IT services landscape.