newrocket

NewRocket is a leading digital workflow advisory firm and an Elite ServiceNow partner, dedicated to delivering resilient, connected, and transformed enterprises where employees flourish, companies thrive, and people matter. The company specializes in designing, implementing, and managing digital workflows to enhance employee and customer experiences across various industries, including financial services, healthcare, government, insurance, and technology. With a mission to go beyond workflows, NewRocket aims to help clients transform their enterprises into environments where individuals and businesses can excel.

NewRocket's strategic focus centers on providing comprehensive ServiceNow solutions that address complex business challenges. The company offers a range of services, including advisory and transformation services, implementation services, and solutions for customer and employee experiences, platform and integrations, portals, intranets, mobile applications, security, risk, resilience, and technology excellence. By leveraging deep platform expertise and industry knowledge, NewRocket delivers tailored solutions that drive meaningful business results for its clients.

In August 2021, NewRocket was acquired by Highmetric, a technology strategy, design, and operations provider and an Elite ServiceNow partner. This acquisition aimed to enhance Highmetric's capabilities by integrating NewRocket's user-focused design and innovative solutions. The terms of the deal were not disclosed.

In February 2022, NewRocket expanded its global footprint by acquiring Service Stack Technologies, an India-based ServiceNow Elite Partner. This strategic move aimed to enhance NewRocket's delivery capabilities and presence in the Asia-Pacific region. The terms of the deal were not disclosed.

NewRocket has achieved significant growth, being recognized on the Inc. 5000 list of fastest-growing private companies in 2021 and 2022. The company was ranked No. 1,541 in 2021 and No. 2,779 in 2022, reflecting its rapid expansion and success in the IT services industry.

NewRocket's technological platform is deeply rooted in the ServiceNow ecosystem, offering a comprehensive suite of services that include advisory and transformation services, implementation services, and solutions for customer and employee experiences, platform and integrations, portals, intranets, mobile applications, security, risk, resilience, and technology excellence. The company's approach emphasizes user empathy and design thinking, ensuring that solutions are not only technically sound but also user-friendly and aligned with clients' business objectives.

The leadership team at NewRocket comprises experienced professionals dedicated to driving the company's mission and growth. In November 2024, Harsha Kumar was appointed as CEO, bringing a wealth of experience to guide the company's strategic direction. In July 2023, Dave Medd joined as Chief Operating Officer, further strengthening the executive team. Additionally, in March 2022, Nilesh Auti was appointed as General Manager of the India business, highlighting NewRocket's focus on regional growth and customer engagement.

The ServiceNow consulting and implementation market is highly competitive, with several key players offering similar services. Competitors include companies like AstroLabs and Novatech, which provide IT services and consulting solutions. NewRocket differentiates itself through its deep platform expertise, user-centric design approach, and comprehensive service offerings that address complex business challenges across various industries.

NewRocket has established strategic partnerships to enhance its service offerings and market reach. In March 2024, the company partnered with xtype, a platform engineering startup, to accelerate project delivery and optimize customer satisfaction within the ServiceNow ecosystem. This collaboration aims to help customers deliver value on ServiceNow faster and more efficiently.

NewRocket's operational strategy focuses on delivering comprehensive ServiceNow solutions that address complex business challenges. The company's emphasis on user-centric design, deep platform expertise, and industry knowledge positions it as a preferred partner for organizations seeking to maximize their ServiceNow investments. By continuously expanding its capabilities through strategic acquisitions and partnerships, NewRocket aims to maintain a competitive edge in the market.

Looking ahead, NewRocket plans to continue its strategic growth through further acquisitions, partnerships, and service enhancements. The company's focus on delivering meaningful experiences and extraordinary results positions it well to capitalize on the growing demand for digital transformation services. By leveraging its strengths in user-centric design and deep platform expertise, NewRocket aims to help clients navigate change with confidence and achieve their transformation goals.

For more information about NewRocket and its services, please visit their official website.