New Hampshire Department of Health and Human Services (DHHS) Market Research Report
Background
The New Hampshire Department of Health and Human Services (DHHS) is the state's largest agency, dedicated to enhancing the health, safety, and well-being of its residents. Established in 1900, DHHS administers a wide array of programs, including mental health services, developmental disabilities support, substance abuse treatment, and public health initiatives. Its mission is to join communities and families in providing opportunities for citizens to achieve health and independence.
Key Strategic Focus
DHHS's strategic focus encompasses several core objectives:
- Investing in People and Culture: Enhancing workforce training and retention to improve service delivery.
- Promoting Thriving Communities: Strengthening community-based services and support systems.
- Improving Customer Service: Streamlining processes to better serve New Hampshire residents.
Specific initiatives include:
- Mission Zero: Aiming to eliminate emergency department psychiatric boarding by expanding community-based mental health services.
- Healthy Aging: Developing a system of care to support the aging population.
- Behavioral Health Expansion: Increasing access to residential behavioral health services for children and adults.
Financials and Funding
For the fiscal years 2024-2025, DHHS's budget was approximately $3.1 billion. In June 2025, the New Hampshire Legislature mandated a $51 million reduction in DHHS spending. To comply, the department implemented cuts affecting various programs, including mental health services and support for at-risk families. These reductions were designed to minimize impact on existing recipients by aligning service utilization with actual needs.
Pipeline Development
DHHS is actively involved in several key initiatives:
- Mission Zero: Focused on reducing wait times for inpatient psychiatric care by expanding community-based crisis stabilization centers and mobile crisis services.
- Healthy Aging: Building a comprehensive system of care to support older adults, promoting independence and quality of life.
- Behavioral Health Services: Increasing access to residential behavioral health services for children and adults, addressing the growing demand for mental health support.
Technological Platform and Innovation
DHHS leverages various technological platforms to enhance service delivery:
- Data Analytics: Utilizing data to inform decision-making and improve program outcomes.
- Telehealth Services: Expanding access to mental health and medical services through telehealth platforms.
- Electronic Health Records (EHR): Implementing EHR systems to streamline patient information management and coordination of care.
Leadership Team
- Lori Weaver: Commissioner of DHHS since August 2023, with over 20 years of experience in human services, including leadership roles within DHHS.
- Morissa Henn: Deputy Commissioner, overseeing various divisions within the department.
Market Insights and Competitor Profile
The health and human services sector in New Hampshire is characterized by:
- Growing Demand: Increasing need for mental health services, especially among children and the aging population.
- Budget Constraints: Ongoing financial challenges leading to program cuts and restructuring.
- Workforce Shortages: Difficulty in recruiting and retaining qualified staff, impacting service delivery.
Key competitors and partners include:
- Community Health Centers: Provide primary care and behavioral health services, often collaborating with DHHS.
- Nonprofit Organizations: Offer specialized services in areas such as substance abuse treatment and housing support.
- Private Healthcare Providers: Deliver a range of health services, sometimes in competition with DHHS programs.
Strategic Collaborations and Partnerships
DHHS collaborates with various organizations to enhance service delivery:
- Community Action Agencies: Partner to provide support services to at-risk families.
- Educational Institutions: Collaborate on training programs for healthcare professionals.
- Nonprofit Organizations: Work together to address specific health and social issues within communities.
Operational Insights
DHHS's operational considerations include:
- Service Delivery Alignment: Ensuring that program offerings match the actual needs of the population.
- Efficiency Improvements: Streamlining processes to maximize resource utilization.
- Stakeholder Engagement: Maintaining open communication with community partners and service recipients to inform program development.
Strategic Opportunities and Future Directions
Future opportunities for DHHS include:
- Telehealth Expansion: Increasing the reach of services through telehealth platforms.
- Integrated Care Models: Developing comprehensive care approaches that address multiple aspects of health and social needs.
- Policy Advocacy: Engaging in efforts to secure additional funding and support for critical programs.
Contact Information
- Website: www.dhhs.nh.gov
- Social Media: LinkedIn - NH DHHS
Note: Specific contact details such as email addresses and phone numbers are not included as per the provided instructions.
