NorthStar Utilities Solutions Market Research Report

Company Overview

Name:

NorthStar Utilities Solutions

Mission:

No information is available

Founding:

Year: 1976

Founded By: No information is available

Key People:

Leah McCallum: Executive Vice President

Hassan Zaki: VP, Research & Development

Karen McKernan: VP, Support Services

Jerry Rahon: VP, Sales & Marketing

Chris Paquet: VP, Professional Services

Headquarters:

Location: 1 Antares Drive, Ottawa, ON, K2E 8C4, Canada

Number of Employees:

No information is available

Revenue:

No information is available

Known For:

NorthStar is known for providing innovative software solutions tailored for modern utilities, improving customer experience and operational efficiency.

Products

Customer Information & Billing

Description: A system designed to optimize efficiency, enhance customer service, and lower operational costs for utilities and municipalities.

Key Features:

Customizable billing for multiple utilities on one statement

Automation to streamline reporting and increase productivity

Data accessibility for customer representatives to enhance customer service

Mobile Workforce Management

Description: Software designed to prioritize customer requests while ensuring the safety and productivity of the workforce.

Key Features:

Modern workforce management strategies

Tools for efficient scheduling and task management

Cloud & Managed IT Services

Description: A managed cloud solution designed for complete utility customer information and billing.

Key Features:

Fully managed hosting environment

Optimal performance and data accessibility

Utility Billing Customer Portal

Description: Web portal designed specifically for utilities to prioritize customer needs.

Key Features:

Customer self-service options

Streamlined customer interactions

Managed Security Services

Description: Services to ensure the security of data, customer, and employee information, especially in remote and cloud environments.

Key Features:

Comprehensive cloud security measures

Data protection protocols

Personalized Video Engagement

Description: Tools to leverage video for meaningful connections and behavioral changes among consumers.

Key Features:

Customizable video messages

Enhanced customer engagement

Recent Developments

New Products Launched:

Service-Link: Mobile Workforce Management Solution launched on 3/25/24

New Features Added to Existing Products:

No information is available

New Partnerships:

KUBRA Partnership (2/15/24): Aimed to enhance NorthStar’s billing, payment, and customer communications experience through strategic solution implementation

Testimonials

Customers' Feedback:

Garry Symons, Director of Corporate Services: Appreciates the modern, flexible product that integrates well into their CIS system, enhancing customer service and reducing staff workload.

Sam Clark, Customer Service Manager: Confident in NorthStar’s decision-making and integration capabilities, considers NorthStar as the preferred partner after almost a decade of experience.

Al Kaufmann, EVP Corporate Services: Values the personalized customer service and technical expertise received from NorthStar, setting a high standard for other providers.