Ntiva, Inc. - Comprehensive Analysis Report

Summary

Ntiva, Inc. is a leading information technology company established in 2004 by Steven Freidkin, headquartered in McLean, Virginia. The company specializes in IT consulting, managed IT services, and cybersecurity solutions, positioning itself as a proactive IT partner dedicated to helping businesses leverage technology for strategic advantage. Ntiva's mission is to guide businesses in staying ahead of the technology curve and achieving their goals through innovative IT solutions. The company serves a diverse client base, ranging from small businesses to large enterprises across various sectors, including government contractors, nonprofits, financial, healthcare, and construction services. Ntiva has consistently been recognized for its exceptional growth, appearing multiple times on Inc. magazine's "500's Fastest Growing Companies in America" list, solidifying its significance in the managed service provider (MSP) industry.

1. Strategic Focus & Objectives

Core Objectives

Ntiva's strategic focus is on delivering comprehensive IT solutions that empower businesses to reduce risk, enhance productivity, and drive growth. Key objectives include:
Solving Complex IT Challenges: Addressing intricate technological hurdles faced by clients.
Offering Strategic Technology Direction: Providing expert guidance to align technology initiatives with business goals.
Proactively Managing IT Infrastructure: Ensuring continuous, optimized operation of client IT environments.
Protecting Business Data: Implementing advanced cybersecurity solutions to safeguard critical business information and ensure compliance.
Digital Transformation: Facilitating operational excellence and competitive advantage through digital solutions.

Specialization Areas

Ntiva exhibits expertise across several critical IT domains, offering unique value propositions:
Managed IT Services: Providing proactive infrastructure management, 24/7 US-based service desk support, server administration, network monitoring, backup and disaster recovery, and co-managed IT support to supplement existing IT teams.
Cybersecurity Services: Delivering comprehensive cybersecurity programs including assessments, managed cybersecurity, vulnerability testing, risk assessments, Virtual CISO services, multi-factor authentication, and endpoint detection and response, with a "Security First" approach.
IT Consulting: Offering strategic technology alignment, digital transformation solutions, and expert guidance on cloud migrations and integrations.
Cloud Solutions: Managing cloud services, facilitating cloud migration and integration, performing cloud readiness assessments, and ensuring security and compliance for cloud environments.
Microsoft and Apple Services: Specializing in services for Microsoft applications such as Office 365 and Azure, and comprehensive Apple technology services including deployment, management, monitoring, and cybersecurity for various Apple operating systems.
Business Communications: Providing unified communications and business telephony solutions.

Target Markets

Ntiva strategically targets a diverse range of market segments with tailored solutions, including:
Government Contractors (GovCon)
Auto Dealerships
Nonprofits
Legal
Finance
Healthcare
Private Equity/M&A
Manufacturing

2. Financial Overview

Funding History

Ntiva, Inc. was acquired by PSP Partners in January 2022. This acquisition by PSP Partners, a global private investment firm, targeted the Managed IT Services segment due to the significant demand for strategic partners in fortifying IT environments and enabling technological growth. While the specific financial terms of the acquisition were not publicly disclosed, the investment was intended to facilitate Ntiva's continued growth, including further geographic expansion and strategic acquisitions. Ntiva has a reported annual revenue of $73.8 million as of October 2025.

3. Product Pipeline

Key Products/Services

Ntiva offers a comprehensive suite of IT services and solutions. Most of these services are mature and actively delivered, rather than being in a development pipeline.
Managed IT Services:
Description: Proactive management of IT infrastructure, 24/7 US-based service desk support, server administration, network monitoring and management, backup and disaster recovery.
Features & Benefits: Ensures system uptime, enhances productivity, and provides continuous support. Offers co-managed IT support to augment existing IT teams.
Cybersecurity Services:
Description: Comprehensive cybersecurity programs.
Features & Benefits: Includes security assessments, managed cybersecurity, vulnerability testing, risk assessments, Virtual CISO services, multi-factor authentication, and endpoint detection and response, ensuring compliance and protection against threats.
IT Consulting:
Description: Strategic technology alignment and expert guidance.
Features & Benefits: Helps businesses leverage technology for competitive advantage, facilitates digital transformation for operational excellence, and guides cloud migrations and integrations.
Cloud Solutions:
Description: Managed cloud services and support for various cloud environments.
Features & Benefits: Includes cloud migration and integration, cloud readiness assessments, and robust security and compliance measures for cloud environments, aiming to reduce IT costs and improve efficiency.
Microsoft and Apple Services:
Description: Specialized support and services for key technology platforms.
Features & Benefits: Expertise in Microsoft applications like Office 365, Azure, and SharePoint, including migration and ongoing management. Provides deployment, management, monitoring, and cybersecurity for Apple iOS, iPadOS, macOS, and tvOS environments.
Business Communications:
Description: Unified communications and business telephony solutions.
Features & Benefits: Modernizes internal and external business interactions for improved efficiency.

4. Technology & Innovation

Technology Stack

Ntiva leverages a blend of advanced technological platforms and proprietary methodologies to deliver its services effectively:
Core Platforms and Technologies:
Commvault: Utilized for robust data management, backup, and recovery solutions.
Power BI: Employed for business intelligence and data visualization, aiding in strategic decision-making.
Microsoft 365 and Azure: Provides comprehensive services and support for these enterprise-grade platforms.
Datto (Siris & SaaS Backup): Used for Business Continuity and Disaster Recovery with Datto Siris and SaaS backup.
Veeam: Utilized for data backup and recovery, and SaaS backup.
Proprietary Developments & Scientific Methodologies:
24/7 Network Monitoring and Management: Automated systems detect and report device and connection failures, enabling proactive optimization of IT environments.
Layered Cybersecurity Protection: Integrates security assessments, high-availability Security Operations Centers (SOC), and SIEM (Security Information and Event Management) for comprehensive threat mitigation.
Cloud IT Management Services: Offers end-to-end cloud services, including migration, integration, consulting, managed services, and security/compliance.
Technical Capabilities:
Adherence to Industry Standards: Demonstrates a commitment to robust security and compliance by adhering to standards such as CMMC (Cybersecurity Maturity Model Certification) and NIST (National Institute of Standards and Technology) Special Publications.
Focus on Automation: Aims to automate routine services to enable its expert team to provide more strategic, high-value advice.

5. Leadership & Management

Executive Team

Steven Freidkin (CEO and Founder):
Professional Background: Founded Ntiva in 2004, having run a successful IT consulting company during his high school and college years. Studied accounting and finance at the Robert H. Smith School of Business at the University of Maryland.
Notable Achievements: Grew Ntiva into a leading MSP and consistently recognized as a fastest-growing company.
Key Contributions: Focuses on aligning client initiatives with technology, developing strategic growth plans for Ntiva, identifying business development opportunities, and fostering an environment for top technical talent.
Jim Wilson (President & Chief Operating Officer):
Professional Background: Appointed President and COO in February 2021. Brings over 15 years of experience in IT roles, previously serving as COO at Integration Partners, where he integrated multiple regional footprints and delivered world-class client service. Also held a consulting sales executive role at Hewlett Packard Enterprise (HPE).
Key Contributions: Responsible for overall performance and service delivery, overseeing Central and Regional Operations, Sales, Marketing, and Strategy. Committed to helping clients use technology to reduce risk and achieve growth.
S. D. (Ceo, Icnc): Leads ICNC.
K. C. (Chief Strategy Officer): Responsible for the company's strategic direction.
T. T. (Chief Revenue Officer): Drives revenue growth and oversees related strategies. (Note: Another source lists T. T. as Chief Client Officer)

Recent Leadership Changes

In April 2024, Ntiva made its largest acquisition to date by integrating The Purple Guys, a business offering similar services. This acquisition has expanded Ntiva's footprint and workforce significantly, reflecting a strategic move by leadership towards market consolidation and growth.

6. Talent and Growth Indicators

Hiring Trends and Workforce

Ntiva emphasizes a culture of growth for its employees, partners, and clients, with an operating principle of "We exist to grow each other." The company has experienced significant growth since its founding in 2004. As of October 2025, Ntiva, Inc. has approximately 501 employees across three continents. Other sources indicate an employee count of over 400 expert technicians and over 300 employees across multiple locations. Following the acquisition of The Purple Guys, the total employee count is around 712.

Ntiva is actively expanding its workforce, indicating sustained growth. Key roles frequently recruited for align directly with their service offerings:
Managed IT Services
Cybersecurity Services
IT Consulting
Cloud Solutions
Microsoft 365 Services
Digital Transformation
Help Desk Support

Company Growth Trajectory Indicators

Ntiva has consistently been recognized on the Inc. 5000 list as one of the fastest-growing private companies in America for several years, including 2025. This recurring recognition underscores the company's ability to achieve exceptional revenue growth amidst economic challenges. Ntiva attributes this growth to a strategic focus on building tech talent, leveraging state-of-the-art technology platforms, and automating routine services to enhance its strategic advisory capabilities.

7. Social Media Presence and Engagement

Digital Footprint

Ntiva maintains an active and strategic presence across major social media platforms, including LinkedIn, Twitter/X, and Facebook. These platforms are used to reinforce brand messaging, engage with the industry community, and disseminate thought leadership.

LinkedIn: Utilized extensively for showcasing company culture, sharing industry insights related to managed IT, cybersecurity, and cloud solutions, highlighting job opportunities, and promoting thought leadership through articles and posts.
Twitter/X: Engages in industry conversations, shares company news, and provides updates.
Facebook: Used to connect with a broader audience, sharing company news, service offerings, and demonstrating community involvement.

Ntiva's digital content consistently emphasizes its role as a proactive IT partner, dedicated to fostering business growth through advanced managed IT services, robust cybersecurity, and scalable cloud solutions.

8. Recognition and Awards

Industry Recognition

Ntiva has garnered significant industry recognition for its impressive growth and service quality:
Inc. 5000 List: Multiple appearances on the Inc. 5000 list, recognizing it as one of the fastest-growing private companies in America, including in 2025.
CRN Triple Crown Award: Awarded by CRN, a brand of The Channel Company, for four consecutive years (2018, 2019, 2020, and 2021), recognizing it as a notable information technology solution provider and technology integrator.
Top 30 MSPs Nationwide: Consistently ranked among the top 30 Managed Service Providers in the U.S.

9. Competitive Analysis

Major Competitors

Ntiva operates within the highly competitive IT Consulting and Outsourcing industry. Key competitors include:
Synoptek: A leading managed IT services provider offering a broad range of solutions.
Dataprise: Provides managed IT services, cybersecurity, and cloud solutions.
MIS Solutions: Offers managed IT and cybersecurity services.
Entara (Network Management Software): A private equity-backed company specializing in network management and cybersecurity.
Quest Technology Management: Provides managed IT services and solutions.
Blue Mantis: Focuses on modernizing and managing IT environments.
AE Business Solutions: Offers IT consulting and solutions.
Technologent: Provides technology solutions and consulting.
KalioTek: Offers managed IT and security solutions.
TrinWare: Specializes in IT managed, cloud, and hardware fulfillment solutions.
RESULTS Technology (formerly ComputerSource): Provides IT security and compliance solutions.
True Digital Security: Offers information security consulting and IT cloud services.

These companies vie for market share by offering similar portfolios of managed IT services, cybersecurity, and cloud solutions, catering to businesses seeking external IT expertise.

10. Market Analysis

Market Overview

The IT services industry, particularly the managed IT and cybersecurity segments, represents a significant and growing global market. This growth is fueled by increasing demand from businesses of all sizes for sophisticated, strategic partners capable of fortifying their IT environments and enabling growth through technology. Organizations are increasingly outsourcing their IT infrastructure management to best-in-class Managed IT Services providers.

The market is characterized by several key dynamics:
Rapid Technological Change: Continuous evolution of technology necessitates agile and adaptive IT service providers.
Growing Cybersecurity Threats: The escalating complexity and frequency of cyberattacks drive demand for advanced cybersecurity solutions and proactive protection.
Widespread Adoption of Cloud-Based Solutions: Businesses are shifting to cloud environments for scalability and efficiency, increasing the need for expert cloud migration, integration, and management services.
Regulatory Compliance Requirements: Industries are subject to stringent regulations (e.g., HIPAA, CMMC, NIST), requiring IT providers to offer compliant solutions.
Market Fragmentation: The industry remains fragmented, presenting significant opportunities for consolidation through strategic acquisitions, a strategy Ntiva actively pursues.

These trends underscore the need for providers like Ntiva to continuously innovate and adapt, offering comprehensive, proactive, and compliant solutions that address the evolving IT landscape.

11. Strategic Partnerships

Ntiva's strategic growth and operational capabilities are bolstered by key partnerships:
PSP Partners:
Nature of Partnership: PSP Partners, a global private investment firm, acquired Ntiva in January 2022.
Strategic Benefits: This partnership provides Ntiva with a significant base of flexible capital, strengthening its ability to consolidate a fragmented market through strategic acquisitions and expand its service offerings and geographic reach. It also aligns Ntiva with a partner sharing core values of innovation, job creation, and economic opportunity.
Microsoft Gold Partner:
Nature of Partnership: Ntiva holds the status of a Microsoft Gold Partner.
Strategic Benefits: This designation