NWN is a leading AI-powered technology solutions provider serving over 5,000 public and private organizations across North America. With a history spanning more than 30 years, NWN specializes in delivering comprehensive technology modernization programs, including Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's mission is to empower organizations with innovative, secure, and efficient technology solutions that enhance operational performance and user experience. NWN's proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability, and improved efficiency for clients' most demanding technology needs. The company has been recognized with numerous industry awards and maintains a strong customer-centric culture, evidenced by a Customer Net Promoter Score of 75.
NWN's strategic focus centers on providing integrated cloud communications services that enable hybrid work environments. The company emphasizes core objectives such as enhancing customer and workspace experiences through AI-powered solutions. Key areas of specialization include unified communications, intelligent infrastructure, robust cybersecurity, managed devices, visual collaboration, and AI-powered contact centers. NWN leverages advanced technologies to deliver these services, targeting markets that require flexible and secure hybrid work solutions.
In 2023, NWN reported revenues of approximately $1.2 billion, reflecting consistent growth from $1 billion in 2021. The company serves around 1,400 customers and employs approximately 1,618 individuals. Notably, NWN has achieved this growth without external funding, indicating strong financial health and operational efficiency.
NWN's Experience Management Platform (EMP) is a standout technological innovation, offering advanced analytics, real-time reporting, service desk capabilities, and proactive alerts as a single source of truth. This platform differentiates NWN by providing clients with comprehensive visibility and control over their technology environments, enhancing operational efficiency and user satisfaction.
The leadership team at NWN comprises experienced professionals dedicated to driving the company's strategic vision:
- Jim Sullivan, Chief Executive Officer (CEO), has over 30 years of enterprise technology experience. He previously served as President of Actifio, leading it to a $1.3 billion valuation and its acquisition by Google.
- Noah Asher, Chief Financial Officer (CFO), brings 30 years of financial leadership experience, including roles at IPC Systems, DMI, and CompuCom Systems.
- Jack Lodge, Executive Vice President of Customer Success, has over 25 years of experience in technology and managed services, previously serving as President of Global Capacity.
- Andrew Gilman, Chief Marketing Officer (CMO), has over 15 years of experience leading go-to-market organizations, including roles at Immuta and Actifio.
- Dan Tassone, Chief Revenue Officer (CRO), has over 25 years of IT experience, with a track record of building high-performing sales teams and delivering record revenue growth.
- Matt Curran, Senior Vice President of Corporate Development, led NWN's finance team through 2021 and now focuses on strategic mergers and acquisitions.
- Andrea Morrison, Chief People Officer, has 15 years of leadership experience in supply chain and human resources, including roles at Carrier Corporation and Collins Aerospace.
- Dean Fernandes, Chief Technology Officer (CTO), joined NWN in June 2024, bringing over 25 years of experience in IT management, managed services, and product development.
In August 2022, NWN Carousel was named to the Inc. 5000 list of fastest-growing private companies, reflecting its significant growth and market presence.
NWN has established significant collaborations and partnerships to strengthen its market position and innovation capacity. The company has a 30+ year partnership with Eversource, providing IT services for network management and analytics via EMP. Additionally, NWN collaborated with Boston College to deploy and manage campus-wide integrated collaboration spaces, unified communications, network, and security solutions.
NWN's strategic roadmap focuses on expanding its cloud communications services and enhancing hybrid work experiences for clients. The company's strengths in AI-powered solutions, comprehensive service offerings, and a customer-centric approach position it to capitalize on the growing demand for integrated technology solutions in hybrid work environments.
For more information, visit NWN's official website:
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