NYS Office of Information Technology Services (ITS) Market Research Report

Background

Established in 2012, the New York State Office of Information Technology Services (ITS) is the largest consolidated IT organization in the United States. ITS delivers modern technology solutions that connect New York State agencies, entities, commissions, and local governments with millions of residents. The agency's mission is to enhance the efficiency and effectiveness of state government operations through innovative technology solutions, thereby improving services for New Yorkers. ITS operates data centers 24/7, supporting mission-critical applications for 53 state agencies, including over 19 million public accounts and 130,000 employee accounts.

Key Strategic Focus

ITS's strategic focus encompasses:

• Cybersecurity: Protecting state systems and data from intrusion and attack, providing cyber incident response assistance, and delivering comprehensive cybersecurity awareness training for state and local employees. The establishment and expansion of the Joint Security Operations Center (JSOC) have positioned New York as a national leader in cybersecurity.

• Digital Transformation: Enhancing the customer experience by creating simple, seamless, and improved digital services accessible to New Yorkers statewide. ITS is guiding the state's next phase of artificial intelligence (AI) to help agencies strengthen operations and increase productivity.

• Data-Driven Decision Making: Leveraging data to drive informed decision-making that helps government operate more efficiently, saving taxpayer money in the process.

Financials and Funding

As a state agency, ITS is funded through the New York State budget and does not operate on a profit basis. Specific financial details such as total funds raised or revenue are not applicable in this context.

Pipeline Development

ITS continually develops and implements technology initiatives to support state agencies. Key projects include:

• Cybersecurity Enhancements: Ongoing efforts to safeguard 160,000 endpoints, 4,600 applications, and billions of sensitive records through the JSOC.

• Digital Services Improvement: Initiatives aimed at creating more accessible and user-friendly digital services for New Yorkers.

• AI Integration: Guiding the state's adoption of AI technologies to enhance agency operations and productivity.

Technological Platform and Innovation

ITS employs several proprietary technologies and methodologies to deliver its services:

• Joint Security Operations Center (JSOC): A centralized hub for monitoring and responding to cybersecurity threats, safeguarding state systems and data.

• Digital Infrastructure: Operating data centers that support mission-critical applications for state agencies, including over 19 million public accounts and 130,000 employee accounts.

• AI and Data Analytics: Utilizing AI and data analytics to drive informed decision-making and improve government operations.

Leadership Team

• Dru Rai: Chief Information Officer. Appointed in October 2023, Rai leads New York's digital transformation and cybersecurity initiatives. He has over 30 years of experience in digital product management and IT, previously serving as Chief Digital and Information Officer of Quaker Houghton Company.

• Jennifer Lorenz: Executive Deputy Chief Information Officer. With over 20 years of experience, Lorenz oversees the operations of ITS, ensuring alignment between IT and client business strategies. She has been with ITS since its inception in 2012.

• Chris DeSain: Chief Information Security Officer. Serving since June 2022, DeSain is responsible for monitoring and maintaining the security of the state's information systems and data. He brings 24 years of experience in cybersecurity, including leadership positions across New York State government.

• David Viau: Chief Technology Officer. With over 40 years of experience, Viau supports critical New York State agency communications infrastructure and has managed ITS data center operations for nearly a decade.

• Marcy Stevens: Chief General Counsel. Serving since January 2020, Stevens is responsible for all legal matters pertaining to ITS. She has over a decade of legal experience in both the public and private sectors.

• Scott Reif: Chief Communications Officer. Appointed in February 2020, Reif oversees all internal and external communications for ITS. He has extensive experience in public relations and communications within New York State government.

• Kelly Morrissey: Acting Chief Financial Officer. Appointed in February 2024, Morrissey leads the Administration, Budget, Accounts Receivable, and Vendor Sourcing and Management Organization within ITS. She has been with ITS since January 2020.

• Michele Jones: Chief Risk and Data Privacy Officer. Appointed in 2022, Jones is responsible for building and managing a team of risk and privacy professionals and developing an enterprise governance risk and compliance program.

• Will Rauch: Chief Data Officer. Appointed in August 2024, Rauch brings two decades of leadership experience and is responsible for managing data-related initiatives within ITS.

Leadership Changes

• Dru Rai: Appointed as Chief Information Officer in October 2023, succeeding the previous CIO.

• Kelly Morrissey: Appointed as Acting Chief Financial Officer in February 2024.

• Will Rauch: Appointed as Chief Data Officer in August 2024.

Competitor Profile

Market Insights and Dynamics

As a state agency, ITS operates within the public sector IT services market, focusing on delivering technology solutions to New York State agencies and entities. The agency's primary objective is to enhance government operations and services through technology, rather than competing in a traditional market sense.

Competitor Analysis

While ITS does not have direct competitors in the private sector, it collaborates with various technology vendors and service providers to fulfill its mission. These partnerships enable ITS to leverage external expertise and solutions to meet the state's technology needs.

Strategic Collaborations and Partnerships

ITS collaborates with multiple technology vendors and service providers to deliver comprehensive IT solutions. These partnerships include:

• Cybersecurity Firms: Collaborating with leading cybersecurity companies to enhance the state's security posture.

• Cloud Service Providers: Partnering with cloud providers to modernize the state's IT infrastructure and services.

• Software Vendors: Working with software companies to implement and maintain critical applications for state agencies.

Operational Insights

ITS's operational strategy focuses on:

• Centralization: Consolidating IT services to improve efficiency and reduce costs across state agencies.

• Innovation: Implementing cutting-edge technologies to enhance government operations and services.

• Security: Prioritizing cybersecurity to protect state systems and data from evolving threats.

Strategic Opportunities and Future Directions

Looking ahead, ITS aims to:

• Expand AI Integration: Further incorporate AI technologies to improve agency operations and service delivery.

• Enhance Digital Services: Continue to develop user-friendly digital platforms for New Yorkers.

• Strengthen Cybersecurity: Advance the state's cybersecurity capabilities to address emerging threats.

Contact Information

For more information about ITS and its services, visit the official website.