Market Research Report for Odyssey Information Services
1. Company Overview
Name: Odyssey Information Services
Mission: Odyssey Information Services is committed to driving efficiency and performance solutions for clients and consultants through technology consulting, staffing, and professional and managed services.
Founded: March 2000
Founders: No information is available
Key People:
- Lindsey Fedel, HR Manager
- Jon Hibbs, CEO
- Todd Kirkby, CIO
Headquarters:
- Corporate Headquarters: 7500 Dallas Pkwy Suite 350, Plano, Texas 75024, USA
- Houston Office: 15377 Memorial Drive Suite 200, Houston, Texas 77079, USA
Number of Employees: No information is available
Revenue: No information is available
Known For: Odyssey Information Services is known for its expertise in technology consulting, staffing, enterprise IT consulting, recruiting, and remote managed services, delivering customized solutions that optimize business operations and ensure competitiveness.
2. Products and Services
Project Consulting
Description: Provides businesses with a complete team of IT experts to plan, execute, and deliver projects efficiently. Focuses on empowering clients to focus on core business activities by handling project delivery intricacies.
Key Features:
- Full-service team approach
- Empowerment to focus on core business
- Customized solutions
Remote Managed Services
Description: Offers expert team-based remote management for both modern technology and legacy systems. Customized solutions are provided to fill IT expertise gaps and optimize business operations.
Key Features:
- Emergency support and proactive monitoring
- Compliance management
- Network support
- Business continuity and disaster recovery
- Global service delivery
Technical Recruiting
Description: Connects top-tier IT consultants with Fortune 1000 companies globally. Ensures alignment of candidate skills with client needs through a rigorous vetting process.
Key Features:
- Quality candidate sourcing through a broad network
- Specialized in international placements
- Contract, contract-to-hire, and direct hire services
- Emphasizes cultural fit and project needs
3. Recent Developments
Recent Developments
- Global Presence Expansion: Odyssey's services have expanded to clients in various countries including USA, Canada, UK, Poland, Netherlands, Romania, Malaysia, South Africa, Singapore, Czech Republic, Hungary, and India.
New Products Launched
- No information is available
New Features Added to Existing Products
- Remote Managed Services Enhancements: Expanded capabilities for proactive monitoring, compliance management, and customized IT support plans.
- Technical Recruiting Processes: Improved vetting processes for candidates through extensive screening and alignment with client needs.
New Partnerships
- No information is available
4. Client Success Stories
Success Story 1: Reducing Downtime with a Proactive SME Team Approach
- Client: Retail client managing over 10,000 service points
- Solution: Unified support process with experts, automated issue tracking, and diagnostics training
- Results: Over 98% uptime, reduced response times, global operations support
Success Story 2: Creating a Cutting-Edge Web Application for Enterprise Success
- Client: Enterprise client
- Solution: Developed a new web application using Agile methodology and modern technologies
- Results: Successfully launched MVP, secured funding for the next phase, improved customer service
Success Story 3: Assembling Top Developers for a High-Performing Agile Software Development Team
- Client: Client needed digital feature development
- Solution: Built a smaller, leaner agile team with rigorous candidate screening
- Results: Delivered key new features, enhanced customer reservations, drove additional revenue, built strong client trust
Success Story 4: Using Scorecards for Improved Application and Database Performance
- Client: Enterprise client with aging application and database environment
- Solution: Implemented automation for change scripts, proactive performance analysis using scorecards
- Results: Reduced downtime, ongoing performance improvements
Success Story 5: Cerner EMR Implementations
- Client: Healthcare client requiring skilled registered nurse consultants
- Solution: Assembled certified team for workflow analysis, design, testing, training, and support
- Results: Efficient and effective EMR implementations with strong rapport with hospital staff
5. Global Presence
- Countries Served: USA, Canada, UK, Poland, Netherlands, Romania, Malaysia, South Africa, Singapore, Czech Republic, Hungary, and India.
- Office Locations: Offices in the UK and Malaysia, with support in 12 countries.
Contact Information
- Plano Headquarters:
- Address: 7500 Dallas Pkwy Suite 350, Plano, Texas 75024, USA
- Phone: (800) 982-4319
- Houston Office:
- Address: 15377 Memorial Drive Suite 200, Houston, Texas 77079, USA
- Phone: (888) 886-6293
