Overview
ONCALL Group Australia is a leading provider in the disability and community services sector across multiple Australian states including Queensland, New South Wales, Victoria, and South Australia. Established in 2004 and headquartered in Surrey Hills, Victoria, ONCALL specializes in comprehensive support services for disability, child, youth, and family support, primarily focusing on the National Disability Insurance Scheme (NDIS). The company, privately held, employs between 1,001 to 5,000 individuals and is recognized for offering expert guidance and staffing solutions to various sectors including businesses, government entities, and non-profit organizations.
Key Services and Operations
ONCALL provides a wide range of services such as accommodation, home care, casual staff solutions, and fund management. Their pursuit of improving lives is evident through programs like Supported Independent Living, In-Home Respite, Child, Youth & Family Services, Support Coordination, Positive Behavior Support, and Allied Health. Their specialized THRIVE Program and Life Skills Centre focus on promoting independence and skill development. They have also broadened services by integrating workforce solutions and bespoke client services.
Company Values and Commitments
ONCALL is committed to core values involving human rights, safety, collaboration, and accountability. They foster diversity and inclusion, aiming to dismantle barriers and empower individuals. Their 'Zero Tolerance' policy towards harm, abuse, and neglect, with a particular focus on child safety, reflects a strong commitment to community well-being. Their customer-centric approach is driven by feedback to ensure high client satisfaction.
Recent Developments and Strategic Partnerships
Growth strategies at ONCALL have been driven by strategic partnerships, such as the 2019 majority acquisition by Pemba Capital Partners. In 2021, partnerships were formed with Ablecare in Queensland and SACARE in South Australia, facilitating a national expansion to deliver quality support to a wider demographic.
Leadership Team
The leadership team at ONCALL is comprised of experienced professionals:
- Michelle Lawson, Chief Executive Officer
- Rose Schiavello, Chief Financial Officer
- Chloe Kempe, Chief Operations Officer
- Roseda Campbell, State Manager, Victoria
- Troy Aylen, General Manager, Casual Staff Services
- Baden Roberts, General Manager, Digital & Technology
Recognition and Community Engagement
ONCALL is known for its market leadership and active community involvement. They participate in initiatives like 'One Foot Forward' to raise mental health awareness and fundraise for related causes. The company also supports the Deaf community by promoting Auslan to advance an inclusive communication environment.
Challenges and Future Outlook
Despite successes, ONCALL faces economic pressures affecting NDIS services. They focus on sustainable growth via service expansion and innovation, aiming to reach more clients and enhance their life quality nationwide.
Competitive Landscape
ONCALL operates in a competitive environment with notable rivals such as CloudCall, Dark Horse Systems, and MEDWING. The competitive landscape includes local and international firms like Strategy Education, Outsourced PH, Robert Half New Zealand, and TPD, covering healthcare, staffing, and professional services.
Technology Utilization
ONCALL leverages technology solutions such as Cloudflare DNS and Microsoft-IIS for domain and server management. They incorporate mobile-friendly interfaces and integrated tools like Google Maps and the Google Font API to improve service engagement and operational efficiency.
Notable Personnel
Key personnel contributing to service delivery include:
- Andy Jonatan, Quality and Development Manager, responsible for enhancing service quality.
- Christina Grillo, Client Engagement Consultant for NDIS, focusing on client interaction and customization of services.
