One Call is a healthcare services company specializing in providing comprehensive solutions to the workers' compensation industry. Founded in 1985 and headquartered in Jacksonville, Florida, One Call focuses on delivering efficient and cost-effective claims resolution through an expansive network of high-quality providers. The company's mission is to streamline the claims process by creating customized recovery plans for injured workers, integrating data analytics with a holistic view of their physical, mental, and emotional health. By leveraging technology, One Call connects injured workers with top-tier providers across its core solutions, aiming to achieve optimal recovery outcomes and enhance the quality of life for its clients.
Key Strategic Focus
One Call's strategic focus centers on coordinating care for injured workers by offering a range of services, including high-end diagnostics, physical therapy, post-discharge care, in-home and complex care management, transportation, language services, and dental programs. The company emphasizes early engagement, appropriateness of care, and workplace injury prevention to ensure the best possible recovery outcomes. By integrating data analytics and technology, One Call aims to alleviate costs and administrative burdens for clients while positioning injured workers for long-term success both in and out of the workplace.
Financials and Funding
As of January 2025, One Call's annual revenue is estimated to be between $100 million and $1 billion. The company has raised a total of $20 million in funding, with the latest round occurring on May 24, 2010. This financial stability underscores One Call's potential for scalable growth and its ability to attract investment opportunities and expansion ventures.
Pipeline Development
One Call's pipeline development focuses on expanding and enhancing its service offerings within the workers' compensation industry. The company has acquired several organizations to broaden its capabilities, including High Line Health in 2017, MedFocus Radiology Network in 2015, and Align Networks in 2013. These acquisitions have enabled One Call to offer a more comprehensive suite of services, such as advanced diagnostics, physical therapy, and radiology network management, thereby strengthening its position in the market.
Technological Platform and Innovation
One Call leverages a robust technological platform to deliver its services efficiently. The company's tech stack includes Microsoft Dynamics CRM for customer relationship management, Microsoft SQL Server for database management, and Ansible for configuration management. By adopting advanced technology solutions, One Call demonstrates its commitment to innovation and its ability to meet the evolving needs of its clients.
Leadership Team
As of February 10, 2025, Nicholas Mendez serves as the Chief Executive Officer of One Call. Mendez brings a new leadership approach aimed at fostering strategic partnerships and business collaborations. The leadership team also includes Michele Haas as Chief Financial Officer, appointed on June 5, 2024, and Matt Jenkins as Chief Operating Officer, appointed on March 4, 2024. These executives bring extensive experience in healthcare and financial management, positioning One Call for continued growth and innovation.
Leadership Changes
One Call has experienced several significant leadership changes in recent years. In addition to the appointments of Nicholas Mendez, Michele Haas, and Matt Jenkins, the company appointed Jessie Burgess to its board of directors on January 10, 2024. These changes reflect One Call's commitment to strengthening its leadership team to drive strategic initiatives and enhance service delivery.
Competitor Profile
Market Insights and Dynamics
The workers' compensation industry is a complex and evolving sector, with a focus on providing efficient and effective care coordination for injured workers. The market is characterized by a demand for comprehensive solutions that streamline the claims process, reduce costs, and improve recovery outcomes. Technological advancements and data analytics play a crucial role in enhancing service delivery and meeting the needs of clients and injured workers.
Competitor Analysis
One Call operates in a competitive landscape with several key players:
- Genex: Founded in 1978 and headquartered in Wayne, Pennsylvania, Genex provides managed care services for the workers' compensation industry. The company offers case management, utilization review, and medical bill review services. Genex generates between $500 million and $1 billion in annual revenue and employs between 1,000 and 5,000 individuals.
- MagnaCare: Established in 1990 in New York, New York, MagnaCare is a healthcare services company specializing in self-insured health plans and workers' compensation services. The company employs approximately 251 individuals and generates around $12.8 million in annual revenue.
- Healthesystems: Founded in 2002 and based in Tampa, Florida, Healthesystems offers pharmacy and ancillary benefits management services for the workers' compensation industry. The company employs between 500 and 1,000 individuals and generates between $100 million and $500 million in annual revenue.
Strategic Collaborations and Partnerships
One Call has expanded its capabilities through strategic acquisitions, including High Line Health, MedFocus Radiology Network, and Align Networks. These acquisitions have enabled the company to offer a more comprehensive suite of services, such as advanced diagnostics, physical therapy, and radiology network management. By integrating these services, One Call strengthens its market position and enhances its ability to meet the diverse needs of its clients.
Operational Insights
One Call's strategic considerations include leveraging its expansive network of high-quality providers and advanced technological platform to deliver efficient and cost-effective claims resolution. The company's focus on early engagement, appropriateness of care, and workplace injury prevention differentiates it from competitors. By integrating data analytics and technology, One Call aims to alleviate costs and administrative burdens for clients while positioning injured workers for long-term success.
Strategic Opportunities and Future Directions
One Call's strategic roadmap includes expanding its service offerings, enhancing technological capabilities, and pursuing additional strategic acquisitions to strengthen its market position. The company aims to leverage its current strengths to achieve future objectives, such as improving recovery outcomes for injured workers, reducing costs for clients, and maintaining a leadership position in the workers' compensation industry.
