OneTouch Direct Company Research Report

Company Overview

• Name: OneTouch Direct

• Mission: To enhance program performance by translating client’s product and service features into customized benefit positioning statements, and to foster meaningful relationships by creating unified brand experiences.

• Foundation: Founded in 2003.

• Founders: No information is available.

• Key People:

• Joe Mole - Co-Founder & CEO

• Chris Reed - Co-Founder & COO

• Trae Sellers - Chief Financial Officer

• Yvonne Torrijos - Chief Sales Officer

• Mark Nolan - Chief Client Officer

• Wes O’Brien - Chief Revenue Officer

• Joe Moloughney - Chief Information Officer

• Thea Sommer - Chief Culture Officer

• Headquarters: Tampa, FL, USA

• Number of Employees: No information is available.

• Revenue: No information is available.

• Known For: Designing best-in-class customer experiences driven by creativity, passion, and organizational strategy for operational excellence.

Products and Services

Outsourcing Solutions

High-Level Description

OneTouch Direct provides comprehensive business process outsourcing services that cater to domestic and international markets. Their approach emphasizes superior training, a passionate culture, and unwavering commitment to core values.

Key Offerings

1. Banking

• Expertise in safety, security, and privacy.

• Secure and compliant workspaces with world-class IT and security protocols.

2. Consumer Auto

• Recognized industry leader with innovative services yielding exceptional outcomes.

• Serving major multinational companies in the Consumer Auto sector across multiple countries.

3. Remarketing

• Designing strategies for better customer engagement.

• Drives business by tailoring actions according to customer segmentation and behaviors.

4. Telecom

• Offers specialized telecommunications support to handle standardized tasks efficiently, improving client services while focusing on the customer journey.

5. Retail

• Brand ambassador teams ensure seamless customer experiences with each contact.

• Builds enduring customer connections to enhance cross and upselling of products and services.

6. Healthcare

• Develops end-to-end solutions for patients and doctors, tackling the complexity and compliance demands of the healthcare industry.

7. Insurance

• Supports insurance companies with seasonal staffing using teams of licensed and non-licensed agents.

Recent Developments

• New Products Launched: No information is available.

• New Features Added to Existing Products: No information is available.

• New Partnerships: No information is available.

Facilities and Global Presence

• Workstations: 3,250

• Locations: 19

• Countries: 4

• USA: Tampa, FL (Global HQ), Buffalo, NY, San Antonio, TX, Nashville, TN

• Canada: St. Catharines, Ontario

• Mexico: Mexico City, Guadalajara, Puebla

• Colombia: Medellin, Bogota, Barranquilla

Contact Information

• Address: 4902 W Sligh Ave, Tampa, FL 33634

• Email: info@onetouchdirect.com

• Phone: 844-754-7600

Conclusion

OneTouch Direct stands out as a flexible and innovative player in the business process outsourcing sector. They emphasize the importance of a great customer and agent experience as foundational to creating meaningful and effective business relationships. However, financial information and details on employee count are not disclosed.