Company Research Report: Ongoing Operations, LLC

Company Overview

• Name: Ongoing Operations, LLC

• Mission: Deliver thought leadership, resources, and solutions helping Credit Union executives and IT leaders align technology with business strategy, maximize IT investment, and improve operational performance.

• Founded: 2005

• Founders: Formed by a group of Credit Union leaders

• Key People:

• Karl Cherry, Support/Dispatch Manager

• Hugh Smallwood, Chief Technology Officer

• Shane Butcher, Chief Operating Officer

• Tom Mackinson, Regional Manager

• Steve Horton, Vice President of Sales

• Wayne Mills, Systems Administrator

• Randall Rohr, Network Analyst

• Headquarters: 18450 Showalter Dr., Hagerstown, MD 21742, US

• Number of Employees: 11-50

• Revenue: No information is available

• Known For: Ongoing Operations is recognized for its disaster recovery/business continuity and cloud solutions, primarily serving credit unions but also providing services for small to mid-sized businesses.

Products

CU CONTROL

• Description: IT Security Compliance tool for credit unions.

• Key Features:

• Detailed compliance reporting

• Threat detection and prevention mechanisms

Managed Patching (Patch Management)

• Description: Solution for maintaining up-to-date software and application patches.

• Key Features:

• Automated patch deployment

• Reporting and insights on patch status

• Extended antivirus features

Hosted Solutions

• Description: Includes a range of cloud services designed to enhance operational efficiency.

• Key Features:

• Cloud Servers

• Managed and Self-Managed Servers

• Cloud Storage Options (Basic and Advanced)

• Hosted SQL Server options

Disaster Recovery Service Solution

• Description: Ensures business continuity with robust recovery solutions.

• Key Features:

• Site-specific recovery plans

• Integration with third-party connectivity solutions

Collaboration Suite

• Description: Facilitate seamless communication with hosted Exchange and VoIP services.

• Key Features:

• Hosted Exchange with Secure Messaging

• Anti-Spam and DLP features

• Hosted Microsoft Lync and VoIP

Recent Developments

• New Partnerships:

• Partnership with Adlumin: Announced on June 29, 2021, to revolutionize credit union cybersecurity.

• Partnership with ModusBox: Announced on June 11, 2021, focusing on credit union digital transformation via a Fin-tech Service Bus.

• Product Enhancements:

• Growth in automated and managed service offerings, such as Managed Patching.

• Innovations: Ongoing implementations leveraging AI technology to enhance member experience through platforms like chatbots.

Conclusion

Ongoing Operations, LLC, stands out as a pivotal provider of IT solutions with a specialization in serving credit unions. With a strong foundation in disaster recovery and business continuity, coupled with robust cloud offerings, the company continues to expand its collaborations and enhance its product line to meet evolving client needs. The partnerships with Adlumin and ModusBox mark significant steps towards enhancing security offerings and leading digital transformations in credit unions.