Company Research Report on Online Business Systems

Company Overview

Name

Online Business Systems

Mission of the Company

Online is a global consulting firm that leverages technology to help clients solve business challenges, prepare for the future, and ensure that their people, systems, and data are secure.

Founded

Founded in 1986 by Chuck Loewen

Key People

Chuck Loewen: President and Chief Executive Officer

Tim Siemens: Partner and Chief Technology Officer

Christopher Harper: Chief Financial & People Officer

John Frejuk: Vice President, Digital Transformation

David Neufeld: Vice President, Corporate Services

Steve Levinson: Vice President, Risk, Security, and Privacy

Jack Nixon: Vice President, Sales

Sheryl Wachal Lerato: Vice President, Marketing

Headquarters

Winnipeg, Manitoba, Canada

Number of Employees

Over 400 onliners working with clients throughout Canada, USA, and EMEA

Revenue of the Company

No information is available

What is the Company Known For

Online Business Systems is known for delivering dramatic business results using technology, focusing on digital transformation and cybersecurity consulting services. They have been recognized on the "Best Workplaces in Canada" list for 15 consecutive years.

Products

Product Offerings

Online Business Systems offers several key products and services, primarily delivered through partnerships with other technology companies. These include:
1. Five9 Contact Centre as a Service (CCaaS) Platform
2. Freshservice IT Service Management (ITSM)
3. BMC IT Services and SecOps
4. AWS Digital Products and Cloud Services
5. Salesforce Solutions

High-Level Description and Key Features

Five9 Contact Centre as a Service (CCaaS) Platform

Description: A leading CCaaS platform offering unified queuing and direction for a variety of contact types.

Key Features:

Supports multiple contact channels including phone, video calls, emails, voicemails, web chats, social channels, and web voice.

Unified database for real-time and historical contact management.

Reporting suite for business insights.

Freshservice IT Service Management (ITSM)

Description: An intuitive, fast-time-to-value ITSM solution from Freshworks.

Key Features:

Automation of repetitive tasks with codeless workflows.

Integrates multiple departments for reduced resolution times and improved visibility.

Fast implementation with 24/7 support.

BMC IT Services and SecOps

Description: IT Service Management, Business Service Management, and Security Operations solutions.

Key Features:

Supports omni-channel experiences.

Exclusive resources and expert guidance from BMC.

AWS Digital Products and Cloud Services

Description: Comprehensive and scalable cloud solutions.

Key Features:

Over 200 fully featured services.

Scalable according to client needs.

Cutting-edge technology solutions.

Salesforce Solutions

Description: Tailored Salesforce consulting services.

Key Features:

Customized Salesforce implementations.

Customer-focused solutions.

Recent Developments

May 6, 2024: Strategic partnership announcement with BanQsi to expand financial services with core banking expertise.

January 25, 2024: CTO Tim Siemens shared insights on generative AI with Winnipeg Free Press.

September 26, 2023: Consultant Toyin Fatubarin awarded “Future 50” from the Project Management Institute.

June 7, 2023: Partnership announcement with omni-channel banking software company, ebankIT.

Educational and Networking Events:

August 22, 2024: Salesforce Dreamforce Conference participation.

September 12, 2024: Workshop on enhancing digital products with GenAI.

July 25, 2024: Event on enhancing contact center efficiency with AI.

New Products Launched

No information is available

New Features Added to Existing Products

No information is available

New Partnerships

BanQsi: Expanding financial services with core banking expertise.

ebankIT: Omni-channel banking software partnership.

This report offers a comprehensive view of Online Business Systems, summarizing its key aspects and recent activities to present a complete picture of the company's market position and ongoing developments.