onPlatinum ICT Company Profile

Background

Overview

onPlatinum ICT is an award-winning Managed Service Provider (MSP) established in 2012, headquartered in Robina, Queensland, Australia. The company has expanded its client base to over 600 clients across Australia, including major cities such as Sydney, Melbourne, Brisbane, Canberra, Perth, and the Sunshine Coast. onPlatinum ICT offers a comprehensive suite of services encompassing IT, security, consultancy, communications, and print solutions.

Mission and Vision

Guided by the "High Tech. High Touch." ethos, onPlatinum ICT is committed to understanding clients' unique business needs and proactively delivering tailored ICT solutions. The company emphasizes developing long-term, collaborative relationships, positioning itself as a strategic partner rather than a mere service provider.

Industry Significance

Since its inception, onPlatinum ICT has been recognized for its sustainable growth and innovation in the managed services sector. The company's expansion into major Australian cities and its diverse service offerings underscore its significant presence in the industry.

Key Strategic Focus

Core Objectives

onPlatinum ICT aims to provide a single point of contact for all clients' ICT needs, ensuring seamless integration and management of services. The company focuses on delivering proactive support, aligning IT strategies with business objectives, and fostering long-term partnerships.

Areas of Specialization

The company's primary areas of specialization include:

Managed IT Services: Comprehensive IT support and management.

Cloud Computing: Cloud infrastructure, hosting, and backup solutions.

Cybersecurity: EndPoint Detection and Response (EDR), firewall management, and risk assessments.

Consultancy: Project delivery, Virtual Chief Information Officer (CIO) services, and policy documentation.

Communications: Business telephony, including Microsoft Teams calling and fully featured phone systems.

Print Solutions: Integrated solutions with national service coverage and workflow automation.

Key Technologies Utilized

onPlatinum ICT leverages a range of technologies to deliver its services, including:

Cloud Platforms: Microsoft Azure, AWS.

Cybersecurity Tools: Sophos, Fortinet.

Communication Solutions: Microsoft Teams, Cisco Webex.

Print Management: HP, Canon solutions.

Primary Markets Targeted

onPlatinum ICT primarily serves small to medium-sized enterprises (SMEs) and corporate clients across Australia, with a focus on sectors such as professional services, education, healthcare, and retail. The company's services are designed to support businesses with up to 1,000 employees.

Financials and Funding

Funding History

In February 2022, onPlatinum ICT was acquired by Comms Group Limited (ASX: CCG) for an initial consideration of $12 million, with an additional out-performance earn-out component of up to $6 million, bringing the total potential consideration to $18 million. The acquisition was funded by a new debt facility of $10 million established with the Commonwealth Bank of Australia (CBA) and the issuance of CCG shares to the vendors.

Utilization of Capital

The capital from the acquisition is intended to strengthen Comms Group's position in the corporate mid-market, expand its footprint into the Queensland market, and enhance its product offerings in the IT services sector.

Pipeline Development

As a managed services provider, onPlatinum ICT's pipeline development focuses on:

Service Expansion: Introducing new services such as advanced cybersecurity solutions and cloud-based applications.

Geographical Growth: Extending its presence in existing markets and exploring opportunities in new regions.

Client Acquisition: Targeting SMEs and corporate clients seeking comprehensive ICT solutions.

Anticipated Milestones

Key milestones include:

Service Launches: Rolling out new service offerings in the coming quarters.

Market Expansion: Establishing a presence in additional Australian cities.

Client Growth: Achieving a target number of new clients within the next fiscal year.

Technological Platform and Innovation

Proprietary Technologies

onPlatinum ICT utilizes proprietary technologies to deliver its services, including:

Cloud Infrastructure: A multimillion-dollar infrastructure supporting over 55,000 support requests per month, with only 4,500 requiring human involvement from expert engineers.

Significant Scientific Methods

The company employs the IT Infrastructure Library (ITIL) framework to align IT strategies with business objectives, manage risk, strengthen customer relationships, and establish cost-effective practices.

Leadership Team

Key Executives

Shannon Overs: Chief Executive Officer. Shannon has been with onPlatinum ICT since its inception in 2012, leading the company through significant growth and the recent acquisition by Comms Group Limited.

Robbie Bennetts: Group CEO. Robbie has extensive experience in the ICT industry, contributing to the strategic direction and expansion of onPlatinum ICT.

Leadership Changes

In February 2022, onPlatinum ICT was acquired by Comms Group Limited, leading to the integration of leadership teams and the continuation of Shannon Overs as the Head of onPlatinum.

Market and Competitor Profile

Market Insights and Dynamics

The Australian managed services market is characterized by a growing demand for comprehensive ICT solutions among SMEs and corporate clients. Key trends include increased adoption of cloud services, heightened focus on cybersecurity, and the need for integrated communication solutions.

Competitor Analysis

onPlatinum ICT faces competition from other MSPs such as Interconnekt and Verlata Consulting. Interconnekt, founded in 2003, specializes in cloud services, virtualization, disaster recovery, and networking, with an estimated annual revenue of $100K - $5.0M. Verlata Consulting, established in 2014, offers IT consulting services with a team size of 100-200 employees.

Strategic Collaborations and Partnerships

In January 2021, onPlatinum ICT partnered with New South Wales-based Tango Technology to broaden its national presence and strengthen support. This partnership aimed to integrate systems, people, and processes, enhancing the company's service offerings across Australia.

Operational Insights

onPlatinum ICT's strategic considerations include differentiating itself through its "High Tech. High Touch." approach, emphasizing personalized service and long-term client relationships. The company's multimillion-dollar infrastructure and proactive support model provide a competitive edge in the managed services market.

Strategic Opportunities and Future Directions

The acquisition by Comms Group Limited presents opportunities for onPlatinum ICT to expand its service offerings, enter new markets, and leverage Comms Group's resources for sustained growth. The company plans to continue its focus on innovation, client-centric solutions, and strategic partnerships to achieve future objectives.