OpSpot – Company Research Report
Company Overview
Name
OpSpot
Mission
Empowering restaurants to thrive in the takeaway era with a hands-off resolution management platform.
Founded
2021
Headquarters
London, UK
Key People
- Logan Brown, Head of Growth
- Jacob Bjelke Kachel, Data Science and Analytics at Knowit | OpSpot | Imperial
- Hanna Bio, --
- Hermione Oliveros, Data Entry Associate at Dagaz Marketing - Opspot | HR Recruitment Intern at One Food Group
Number of Employees
11-50 employees
Revenue
No information is available
Key Recognition
OpSpot is known for its intelligent platform that helps restaurants save on takeaway orders by streamlining disputes, reclaiming profits, understanding operations, and fostering growth.
Products
Product Suite
OpSpot offers a suite of products designed to meet the needs of modern restaurants:
1. Dispute Management
- Description: The ultimate refund resolution tech that makes reclaiming lost profits easy and effortless.
- Key Features:
- Reclaims lost profits.
- Manages customer refund claims by reviewing image and text evidence, order details, and in-house camera footage.
- Protects against fraudulent claims.
- Integrates with major delivery platforms like Just Eat, Deliveroo, and Uber Eats.
- Provides a tiny smart camera that captures orders leaving the premise to prevent unwarranted refunds.
2. Operational Insights
- Description: Detailed analytics and actionable insights to understand where orders are going wrong.
- Key Features:
- Provides data-driven insights to detect patterns and trends.
- Pinpoints operational bottlenecks and reduces genuine claims over time.
- Real-time reports to track performance and monitor trends.
3. Review Management
- Description: Outsource your review management and customer care.
- Key Features:
- Enhances online reputation and builds trust.
- Provides actionable insights from customer reviews.
- Ranks higher on delivery platforms by growing the star rating.
- Personalised customer care by dedicated specialists.
4. Compliance
- Description: Ensures brand consistency and operational excellence across every site.
- Key Features:
- Maintains consistent brand standards across multiple locations.
- Streamlines processes and minimises risks by resolving compliance gaps.
- Spots discrepancies or errors in kitchen operations with a smart camera.
- Ensures adherence to supplier guidelines, recipe specifications, and operational procedures.
Recent Developments
New Partnerships
1. Butchies Buttermilk Fried Chicken:
- Joined the OpSpot family in 2023.
- Known for the best fried chicken in London.
2. Pizza Pilgrims:
- Joined the OpSpot family in 2023.
- Featured in 2023 The National Pizza Awards and The Standards 2024 Best Pizza in London.
3. Burgerism:
- Award-winning cult burger brand.
- Featured on The Times' Top 10 Burgers in Britain.
- Crowned Deliveroo's Best Burger/American takeaway.
Recent Trends and Insights
- Refund Disputes: Analysis of patterns such as the high number of refund claims for missing burgers, which uncovered operational insights across different restaurant sites.
- Fraudulent Claims: Addressed the issue of fake food photos leading to unwarranted refunds on delivery platforms by highlighting the impact on restaurant profits and integrity.
No information is available about new product launches or new features added to existing products.
OpSpot has proven to be a vital partner for restaurants in managing operations efficiently, ensuring compliance, and driving business growth through its comprehensive product suite and dedicated customer care.
