Company Research Report: Optimy
Company Overview
- Name: Optimy
- Mission of the Company: "We believe that customers should be as confident and engaged in shopping online as they would be in a store. We strive to deliver the ultimate live chat experience to increase customer interaction and improve the shopping experience. At Optimy, we raise the standard for online conversation experience."
- When was the Company Founded and by Whom: No information is available
- Key People in the Company: No information is available
- Where is the Company Headquartered: No information is available
- Number of Employees: No information is available
- Revenue of the Company: No information is available
- What is the Company Known For: Optimy is known for its AI Live Chat platform that helps businesses convert more website visitors into buyers, providing personalized live chat solutions to enhance customer interactions.
Products
Overview
Optimy offers several products aimed at enhancing customer interactions and driving sales:
- Proactive Chat
- High-Level Description: Tool for initiating conversations with website visitors through personalized nudges.
- Key Features: Increases number of conversations by up to 5x using tailored offers and promotions.
- Dashboard Reports
- High-Level Description: A central dashboard to track inbound lead performance.
- Key Features: Monitors conversations, leads generated, customer reviews, and conversion rates using dashboard filters.
- Digital Retailing
- High-Level Description: Brings the in-store experience online.
- Key Features: Uses audio, video, and observe capabilities to replicate an in-store experience.
- Audio & Video Chat
- High-Level Description: Provides a personalized interaction platform.
- Key Features: Engages website visitors with live audio and video chats.
- Virtual Tours
- High-Level Description: Tool for creating virtual tours of physical spaces.
- Key Features: Enhances customer engagement with immersive experiences.
- Observe & Co-browse
- High-Level Description: Allows agents to view and interact with the customer's browsing session.
- Key Features: Provides real-time assistance and troubleshooting.
- Mobile Optimization
- High-Level Description: Ensures chat capabilities are optimized for mobile devices.
- Key Features: Mobile-responsive interface.
- Digital Concierge
- High-Level Description: AI-driven concierge service for real-time customer support.
- Key Features: Qualifies leads, answers queries, and facilitates transitions to live agents.
- Integrations
- High-Level Description: Integrates with various digital channels like Facebook Messenger and SMS.
- Key Features: Centralizes all digital communication.
- Security & Compliance
- High-Level Description: Ensures secure communication and compliance.
- Key Features: Adheres to industry standards and regulations.
Recent Developments
New Partnerships
- Stellantis Digital Program: Optimy is now part of this program.
- Announcement Date: June 14, 2023
- Details: Optimy.ai entered into the Stellantis Digital Program.
Recent Investments
- Scale AI's Financing Round:
- Date: March 8, 2023
- Details: Scale AI announced its largest financing round of 2021, featuring $71 million in investments, including investments in artificial intelligence projects.
Free Tools
- Free Video Chat Tool:
- Date: February 8, 2023
- Details: Launched a free video chat tool to assist local businesses during lockdown.
Client Testimonials
1. Jackie Zanello, Sales & Business Development Manager, Roy Foss Cadillac:
- "As a car dealership we were dependent on the in-person sale to sell cars. Optimy.ai made it easy for our sales team to bring the in-person customer interaction online."
2. Roree Lewis, Internal Sales Director, Alpha Auto Group:
- "This is the most chats we’ve ever received. Conversions from just the appointments to the sales have increased in both categories."
3. Patrick Shaw, Managing Director, North Bay Mazda:
- "Switching to Optimy from our previous chat provider was the best decision we made. In just 3 months, we have already achieved a 21% conversion rate!"
Solutions Offered
- Automotive Dealerships
- Automotive OEMs
- Big-Ticket Retail
Resources
- Blog: Offers insights and guides related to live chat solutions and digital customer engagement.
- Partnerships: Includes various partners like JLL, Stellantis, The Influence Agency, among others.
Partnerships
- Partnership Programs:
- Referral Partner: For individuals making introductions to their industry network.
- Solutions Partner: For customer-centric agencies and service providers focused on client growth.
- Certified Partner: For resellers responsible for sales, demos, onboarding, and customer success.
Existing Partners:
- JLL: Specializes in real estate and investment management.
- Stellantis: Global automaker and mobility provider.
- The Influence Agency: Digital marketing agency specializing in influencer marketing.
- Consolidated Dealers: Buying group for new car dealers in Canada.
- EDealer: Experts in online car sales in Canada.
- Shift Digital: Offers technology and support services for digital marketing and sales initiatives.
- Empower: Provides AI-based digital marketing assistant.
- Luminous Visuals Inc.: Specializes in commercial photography and virtual tours.
Note: This report is based solely on the provided data and may lack comprehensive information due to limited details available.
