Orbita, Inc. - Company Research Report

Company Overview

• Name: Orbita, Inc.

• Mission: Orbita aims to transform healthcare by utilizing next-generation conversational AI technology to enhance patient experiences and operational efficiencies.

• Founded: No information is available.

• Founders: No information is available.

• Key People:

• Patty Riskind, CEO

• Headquarters: One Seaport Square, 77 Sleeper St. Floor 2, Boston, MA 02210

• Number of Employees: No information is available.

• Revenue: No information is available.

• Known For: Orbita is renowned for its AI-powered virtual assistants and digital tools designed to engage, educate, and support patients, thereby reducing the burden on healthcare staff.

Products

1. Digital Front Door

• Description: Virtual assistant chatbots for web and mobile platforms that guide patients to appropriate care.

• Key Features:

• AI-powered question answering

• Provider and location lookup

• Symptom checking

2. Patient Access and Acquisition

• Description: Enables patients to self-serve in finding care and scheduling appointments online.

• Key Features:

• Smart, accurate responses

• Reduces call volume and manual workload

• Seamless escalation to a live representative

3. Care Navigation

• Description: A digital-first care management solution that equips patients with the necessary tools for their care journey.

• Key Features:

• Facilitates form return and document access

• Provides educational resources

• Supports preparatory and post-treatment care

Recent Developments

• Recent Developments within the Company:

• Enhanced operational efficiencies with an increase in patient throughput by 30%.

• Reduction in same-day cancellations by 53%.

• Improvement in operational efficiency by 25%.

• New Products Launched: No information is available.

• New Features Added to Existing Products: No information is available.

• Partnerships:

• Collaboration with Mayo Clinic to enable meaningful, content-driven conversations across digital channels.

• Strategic alliances with organizations like City of Hope, Ohio Gastroenterology, Tamarack Health, and CentraCare to enhance patient engagement through AI-driven tools.

Performance and Achievements

• Over 50 million automated patient interactions.

• More than 2 million patient outreach emails, texts, and phone calls delivered.

• Serving over 1.5 million patients.

• Orbita has secured multiple industry-standard certifications, including ISO 27001, ISO 27701, SOC 2 Type II, and is pursuing HITRUST CSF certification.

• Recognized for superior technology and solutions in the healthcare sector.

Testimonials

• Harris Hunt, System Vice President, Digital Product and Experience, City of Hope: Highlights Orbita as a channel for enhancing patient acquisition and engagement.

• Raghuram Reddy, MD, Ohio Gastroenterology: Comments on Orbita's impact in alleviating call center overwhelmed and reducing physician burnout.

Security, Privacy, and Compliance

• HIPAA Compliance: Ensures compliance with HIPAA security and privacy rules, with appropriate safeguards in place.

• ISO Certifications: Accredited with ISO/IEC 27001:2013 and ISO/IEC 27701:2019.

• SOC 2® Type 2: Third-party evaluated against SOC 2 Type 2 Security Trust Principles.

• Data Privacy Frameworks: Adheres to EU-U.S. and Swiss-U.S. Data Privacy Frameworks.

Conclusion

Orbita, Inc. is a pioneering entity in the healthcare domain, significantly impacting patient interaction and operational efficiencies through its AI-driven products and solutions. With strategic partnerships and a strong commitment to privacy and compliance, Orbita continues to lead in delivering technological innovation tailored to the healthcare industry's evolving needs.