Otto Company Research Report
Company Overview
Name
Otto (formerly TeleVet)
Mission of the Company
Otto aims to empower veterinary clinics to streamline client communication and engagement, automate day-to-day tasks and workflows, and capture key patient and client data. The platform also offers payment processing capabilities, as well as care membership programs that help clinics provide the highest quality care, while minimizing their clients’ financial barriers.
When was the Company Founded and By Whom
No information is available.
Key People in the Company
- Zeynep Young, CEO
- Steven Carter, Co-Founder and Chief Customer Experience Officer
- Price Fallin, Co-Founder
- Jennifer Quammen, Chief Veterinary Officer
Where is the Company Headquartered
2400 E Cesar Chavez, Suite 320, Austin, TX 78702
Number of Employees
Approximately 135 employees (Note: Data specific to IndyVet mentioned 135 employees including 30 veterinarians; however, this is for a specific clinic. The total employee count for Otto is not provided in the data.)
Revenue of the Company
No information is available.
What is the Company Known For
Otto is known for delivering a comprehensive customer engagement platform that helps veterinary clinics streamline communications, improve clinic profitability, and increase customer satisfaction.
Products
Otto Flow
High-level Description
Otto Flow is a client communication and workflow management platform.
Key Features
- Appointment scheduling
- Digital forms
- Reminders and confirmations
- Pre-appointment instructions
- Unlimited messaging
- PIMS integration
- Custom workflows
- VCPR compliance
Otto Pay
High-level Description
Otto Pay is an integrated payment processing solution.
Key Features
- Text-to-pay and terminal options
- Secure and contactless payments
- Integration with practice management systems (PIMS)
- Payment capture and reporting
Otto Care
High-level Description
Otto Care is a membership program platform for veterinary clinics.
Key Features
- Customizable membership plans
- Instant account credits for pet parents
- Bonus discounts on services and products
- 24/7 Teletriage support
- VCPR compliance
Recent Developments
What are the Recent Developments in the Company
1. Rebrand and Expansion:
- TeleVet rebranded as Otto amid securing $43M in Series B funding.
- Major investments from Boehringer Ingelheim and Hill’s Pet Nutrition.
- Expansion of customer base to over 8,000 veterinary professionals.
2. Leadership Changes:
- Zeynep Young appointed as CEO in December 2022, succeeding Steven Carter.
- Randolph Legg from Boehringer Ingelheim joined Otto's Board of Directors.
3. Strategic Collaboration:
- Otto announced a strategic collaboration with Boehringer Ingelheim.
What are the New Products Launched
1. Otto Care:
- Helps clinics offer customized care membership plans focusing on accessibility and improved patient outcomes.
What are the New Features Added to the Existing Products
1. Otto Flow Enhancements:
- Improved digital forms for surgery check-ins.
- Automated messaging and text-based appointment reminders.
- Integration with additional PIMS such as ezyVet, Neo, and AVImark.
Any New Partnerships
1. Partnership with Boehringer Ingelheim:
- Strategic collaboration aimed at leveraging technology to increase efficiency in practice management.
Otto remains committed to innovating and providing solutions that streamline clinic operations, improve patient care, and enhance customer satisfaction.
