Outsourcing S.A.S. BIC Company Profile

Background

Established in 1993, Outsourcing S.A.S. BIC is a Colombian company specializing in Business Process Outsourcing (BPO) and Contact Center services. With over 30 years of experience, the company is dedicated to delivering comprehensive solutions for client acquisition, service, and maintenance, enabling businesses to control costs and access new technologies without additional investments. Operating under the "Total Experience" strategy, Outsourcing S.A.S. BIC aims to provide unique experiences to employees, clients, and users across all contact channels.

Key Strategic Focus

Outsourcing S.A.S. BIC focuses on delivering efficient customer service and technical support, primarily through inbound interactions, which constitute 80% of their operations. The company also engages in outbound interactions (15%) and back-office services (5%). By targeting small and medium-sized enterprises (SMEs) in the United States and Spain, Outsourcing S.A.S. BIC positions itself as a boutique BPO provider, offering competitive pricing and high-quality services. This strategic focus allows the company to compete effectively against larger industry players by emphasizing agility, efficiency, and a strong employee-centric culture.

Financials and Funding

As of 2023, Outsourcing S.A.S. BIC employs approximately 6,200 workers and operates six offices across Colombia. The company projected revenues of $265 billion Colombian pesos by the end of 2023, placing it among the top thousand companies in Colombia in terms of capital generation.

Technological Platform and Innovation

Outsourcing S.A.S. BIC leverages advanced technologies to enhance service delivery and operational efficiency. The company has developed a management model based on operational excellence, improving efficiency and productivity. Additionally, Outsourcing S.A.S. BIC has implemented training and development programs for employees, resulting in a highly qualified professional team.

Leadership Team

Ricardo Durán: President of Outsourcing S.A.S. BIC, emphasizing the company's commitment to sustainability and social impact.

John Santafé Correa: General Manager, recognized for his leadership in expanding the company's international presence and focusing on employee-centric strategies.

Competitor Profile

Market Insights and Dynamics

The BPO and Contact Center industry in Colombia has experienced significant growth, driven by the country's strategic geographical location, competitive costs, and abundant talent pool. Colombia serves as a service hub for countries such as the United States and Spain, making it an attractive destination for outsourcing services.

Competitor Analysis

Outsourcing S.A.S. BIC operates in a competitive landscape alongside companies like Teleperformance and Concentrix. While these larger firms target major corporations, Outsourcing S.A.S. BIC differentiates itself by focusing on SMEs, offering personalized services, and maintaining a boutique approach. This strategy allows the company to provide agile and efficient solutions tailored to the specific needs of smaller enterprises.

Strategic Collaborations and Partnerships

Outsourcing S.A.S. BIC collaborates with leading technology providers such as Microsoft, Cisco, and Avaya to enhance its service offerings. These partnerships enable the company to integrate advanced technologies into its operations, ensuring high-quality service delivery and maintaining a competitive edge in the market.

Operational Insights

The company's employee-centric culture is a significant differentiator, contributing to low attrition rates and high employee satisfaction. Outsourcing S.A.S. BIC's agility and efficiency, combined with its focus on SMEs, allow it to compete effectively against larger BPO providers. The company's commitment to sustainability and social impact further strengthens its market position.

Strategic Opportunities and Future Directions

Outsourcing S.A.S. BIC aims to continue expanding its international presence, particularly in the United States and Spain, by targeting SMEs seeking cost-effective and high-quality outsourcing solutions. The company's focus on innovation, employee development, and strategic partnerships positions it well to capitalize on emerging opportunities in the BPO and Contact Center industry.