Ozonetel Company Research Report

Company Overview

Name and Mission

• Company Name: Ozonetel Communications Inc.

• Mission: To provide a fully integrated, modern customer experience platform that eliminates the delays, hassles, and high costs associated with traditional contact center software.

Founding and Key People

• Year Founded: 2007

• Founders: Experienced team of technologists and entrepreneurs.

• CEO: Atul Sharma

• Managing Director (Global Growth): Shalil Gupta

• Co-founder & CEO of CloudConnect: Raman Singh

Headquarters

• Location: No information is available.

Employees and Revenue

• Number of Employees: No information is available.

• Revenue: No information is available.

Core Business and Recognition

• Notable For: Developing and launching the first cloud-based customer experience platform in the Indian marketplace, offering AI-powered customer experience solutions.

• Awards: Consistently recognized by the industry for delivering the best features, services, and support.

Products

Overview of Product Offerings

Ozonetel provides a variety of AI-powered communication solutions, primarily focused on enhancing customer experience and agent productivity through a unified platform known as oneCXi. Their products include:

1. Call Center Solution

• Description: A platform designed to streamline call center operations through cloud-based integrations and AI tools.

• Key Features: Automated dialing, CRM integration, and real-time AI insights.

2. Business Phone System

• Description: A flexible, scalable communication system for businesses.

• Key Features: Seamless integrations and support for inbound/outbound communications.

3. HIPAA Compliant Call Center

• Description: A secure solution for handling sensitive customer data, particularly in the healthcare industry.

• Key Features: Compliance with industry standards and security protocols.

4. Sales Dialer Solution

• Description: AI-powered dialing tools to enhance sales team productivity.

• Key Features: Predictive, progressive, and power dialing capabilities.

5. Ozonetel CX Hub

• Description: Centralized platform for managing customer interaction across channels.

• Key Features: Omnichannel support, AI-driven analytics, and automated customer service features.

Recent Developments

Recent Activities and Launches

1. Acquisition of CloudConnect Communications

• Enhances Ozonetel's suite with UCaaS capabilities.

• Aims to capitalize on the growing global UCaaS market, valued at over USD 50 billion.

• Enhances customer experience by efficient call routing.

2. New Product Integrations

• Ozonetel integrated CloudConnect's TRAI and DoT-compliant UCaaS solutions into its oneCXi platform.

3. Strategic Focus

• Developing a framework called "Voice of Employees" to focus on improving workplace communication and employee engagement.

Partnerships and Industry Impact

• Partnerships: No specific new partnerships noted.

• Industry Impact: Positioning to provide scalable, secure, and reliable communication solutions for enterprises globally.

This report provides a comprehensive insight into Ozonetel Communications Inc., highlighting its innovative approach in the customer experience and communications industry.