PACK & SEND Australia: Comprehensive Company Profile

Background

Overview

Established in 1993, PACK & SEND Australia has evolved into a leading provider of parcel, courier, and freight delivery services. The company consolidates offerings from top global carriers, delivering comprehensive logistics solutions to a diverse clientele, including businesses, e-commerce platforms, and individual consumers. With a robust network of over 170 service centres across Australia, New Zealand, and the United Kingdom, PACK & SEND has solidified its position as a key player in the logistics industry.

Mission and Vision

PACK & SEND is committed to delivering unparalleled logistics solutions by integrating advanced technology with a customer-centric approach. The company's vision is to be the most comprehensive and convenient suite of retail and technology solutions in the logistics industry, ensuring seamless and efficient services for all customers.

Key Strategic Focus

Core Objectives

Service Diversification: Offering a wide array of logistics services, including packaging, courier, freight, and e-commerce fulfillment, to cater to varied customer needs.

Technological Integration: Implementing advanced technology systems to enhance service delivery and customer experience.

Market Expansion: Growing the franchise network to increase market presence and accessibility.

Areas of Specialization

E-commerce Logistics: Providing tailored solutions for online retailers, including warehousing, fulfillment, and shipping services.

Custom Packaging Solutions: Offering specialized packaging services to ensure the safe transit of diverse items.

Key Technologies Utilized

Proprietary Shipping Platforms: Development of platforms like PACK & SEND Live and PowerSender to streamline shipping processes for customers.

E-commerce Integrations: Seamless integration with major e-commerce platforms to facilitate efficient order processing and fulfillment.

Primary Markets Targeted

Small to Medium Enterprises (SMEs): Providing scalable logistics solutions to support business growth.

E-commerce Businesses: Offering end-to-end logistics support for online retailers.

Individual Consumers: Catering to personal shipping and packaging needs with customized solutions.

Financials and Funding

Funding History

In 2021, PACK & SEND was acquired by MBE Worldwide, a leading third-party provider of shipping, fulfillment, print, and marketing solutions. This acquisition has bolstered PACK & SEND's financial position and expanded its global footprint.

Financial Performance

2021: Achieved global sales revenue of AUD $91.1 million, marking a 26% growth over the previous year.

2022: Reported global system-wide revenue of AUD $103 million, reflecting a 13% increase from the prior year.

Utilization of Capital

The capital infusion from the acquisition and revenue growth has been strategically allocated towards:

Technology Development: Enhancing proprietary platforms and integrating advanced logistics technologies.

Network Expansion: Opening new service centres to increase market reach and accessibility.

Service Enhancement: Improving existing services and developing new offerings to meet evolving customer demands.

Technological Platform and Innovation

Proprietary Technologies

PACK & SEND Live: An online platform enabling customers to quote, book, and pay for courier services seamlessly.

PowerSender: A shipping solution designed for regular senders, offering streamlined processes and cost efficiencies.

Scientific Methodologies

Data Analytics: Utilizing data-driven insights to optimize logistics operations and enhance customer experiences.

Machine Learning Algorithms: Implementing AI-driven solutions to predict shipping trends and improve service delivery.

Leadership Team

Key Executives

Nicholas Woodward: Country Manager

Background: Appointed as Country Manager in July 2021, succeeding founder Michael Paul.

Role: Oversees the strategic direction and operational management of PACK & SEND Australia.

Mansour Harb: Chief Commercial Officer

Role: Leads commercial strategies and business development initiatives.

Raj Chandiok: VP of Network Sales & Operations

Role: Manages sales operations and network expansion efforts.

Luke Martin: Franchise Selection Manager

Role: Oversees the recruitment and selection of franchise partners.

Kate Fellowes: Learning & Development Manager

Role: Directs training programs and professional development initiatives.

Riccardo Cepparulo: VP of Marketing

Role: Leads marketing strategies and brand management.

Sharina Redman: Customer Service Manager

Role: Ensures excellence in customer service and support.

Adel Refaat: Head of Engineering

Role: Oversees technological development and infrastructure.

George Fattal: Sales & Product Manager

Role: Manages product offerings and sales strategies.

Graham Murdoch: Financial Controller

Role: Oversees financial planning and management.

Tony Stamboulie: National Network Sales & Operations Manager

Role: Manages national sales operations and network performance.

Leadership Changes

In July 2021, Nicholas Woodward was appointed as Country Manager, succeeding founder Michael Paul, who retired after leading the company since its inception.

Competitor Profile

Market Insights and Dynamics

The logistics and courier industry in Australia is experiencing significant growth, driven by the surge in e-commerce and the increasing demand for efficient delivery services. The market is characterized by intense competition, technological advancements, and evolving customer expectations.

Competitor Analysis

Australia Post

Focus Areas: Comprehensive postal and logistics services, including parcel delivery and retail services.

Technologies: Investments in digital platforms and parcel tracking systems.

Notable Achievements: Extensive national network and significant market share.

Aramex (formerly Fastway Couriers)

Focus Areas: Courier and freight services with a franchise model.

Technologies: Integration of global logistics systems post-acquisition by Aramex.

Notable Achievements: Rebranding and expansion of service offerings.

CouriersPlease

Focus Areas: Parcel delivery services with a focus on e-commerce logistics.

Technologies: Implementation of automated sorting systems and customer portals.

Notable Achievements: Expansion of franchise network and service capabilities.

Sendle

Focus Areas: Carbon-neutral parcel delivery services targeting small businesses.

Technologies: Online booking platforms and integration with e-commerce sites.

Notable Achievements: Recognition for sustainability initiatives and rapid growth.

Strategic Collaborations and Partnerships

In 2021, PACK & SEND was acquired by MBE Worldwide, enhancing its global reach and service capabilities. This partnership has facilitated the integration of advanced logistics solutions and expanded the company's service offerings.