PBS Systems: Company Research Report

Company Overview

• Name: PBS Systems

• Mission: PBS Systems is committed to providing a strong support system for its customers, evidenced through various inclusive training opportunities.

• Founded: The company was founded in 1988.

• Founders: Dave and Marilyn Bradley.

• Key People:

• Dave Bradley, President

• Marilyn Bradley, Executive Vice President of Operations

• Shelly Scott, Vice President of Business Communications

• Lynn McNeill, Senior Vice President of Sales

• Kevin Preston, Vice President of DMS Sales

• Dan Beaton, Vice President of Software Development

• Andy Feltmate, Vice President of Client Services

• Kathleen Bruce, Corporate Controller

• Paul Nevatte, Vice President of Corporate Development

• Tracy Moraes, Vice President of Dealer Services

• Chris Bradley, Vice President of Software and Services

• Headquarters: 4041 128 Avenue SE, Calgary, Alberta, Canada

• Number of Employees: Over 500 across North America

• Revenue: No information is available.

• Known For: PBS Systems is known for being a premier supplier of Dealer Management Systems (DMS) with a presence in over 3,000 dealerships across North America and the Caribbean.

Products

PBS Systems offers a comprehensive dealership management solution through its flagship product, PBS Systems v10. The product is designed to cater to various dealership operations and includes:

1. Accounting:

• Description: Fast, accurate, and automation-heavy accounting tools.

• Key Features:

• Automation in billing, invoice hub, and power posting templates.

• Accurate, seamless integration with dealership operations.

2. Fixed Operations (Fixed Ops):

• Description: Management of service parts and operations within a dealership.

• Key Features:

• Fluid process design ensuring smooth operations.

• Features for parts tracking and customer flow management.

3. Sales:

• Description: A versatile tool designed to enhance dealership sales capabilities.

• Key Features:

• Built-in lead management module.

• Advanced reporting tools, sales cycle management.

4. Customer Relationship Management (CRM):

• Description: Tools and features to manage customer engagement.

• Key Features:

• Appointment management and communication templates.

• Predictive marketing and lead generation capabilities.

5. Digital Service Suite:

• Description: Digital tools facilitating modern customer service experiences.

• Key Features:

• Mobile app integration, customer convenience tools.

• Enhanced service process automation.

6. Business Intelligence:

• Description: Data transformation and reporting tools.

• Key Features:

• Personalized reporting, data-driven insights.

Recent Developments

• Conferences and Events:

• PBS Systems held its 26th annual Dealer Conference in Nashville, focusing on new releases of its v10 DMS, with over 50 hours of workshops and interactive sessions.

• Partnerships:

• Partnered with Georgian College to provide industry-leading software for automotive business students, including scholarships and event sponsorships.

• New Features and Software Updates:

• The release of PBS Systems v10.20 highlighted operational excellence with several new features aimed at enhancing Accounting, Fixed Operations, and Sales tracks.

• Future Events:

• Announced plans for the 2025 Dealer Conference in Long Beach, California, following the success of the Nashville conference.

• Industry Engagement:

• Engaged in strategic discussions around cyber security and digital retailing to enable safer and more efficient dealership operations.

Summary

PBS Systems is an established leader in dealership management systems, providing a comprehensive and innovative platform for automotive dealerships across North America. The company prides itself on its strong partnerships, customer-focused development, and dedication to improving dealership operations through technology. With a history spanning over 30 years, PBS Systems continues to evolve its product offerings and extend its footprint in the automotive industry.