Company Research Report: Pegasystems Inc.

Company Overview

Name

Pegasystems Inc.

Mission

Pega is the Enterprise Transformation Company™ that helps organizations build for change with enterprise AI decisioning and workflow automation.

Founded

Pegasystems was founded in 1983.

Founder

The company was founded by Alan Trefler.

Key People

Alan Trefler: Founder and CEO

Katherine Parente: Chief People Officer

Ken Stillwell: Chief Operating Officer and Chief Financial Officer

Kerim Akgonul: Chief Product Officer

Leon Trefler: Chief of Clients and Markets

Judy Buchholz: Senior Vice President, Global Partner Ecosystem

John Higgins: Chief of Client and Partner Success

Don Schuerman: Chief Technology Officer and Vice President, Marketing and Technology Strategy

David Vidoni: Chief Information Officer

Other notable leaders and board members are also part of the company's governance structure.

Headquarters

Cambridge, Massachusetts, USA.

Number of Employees

No information is available.

Revenue

No information is available.

Known For

Pega is known for its enterprise AI decisioning and workflow automation platform, helping organizations solve challenges in personalized engagement, automated service, and streamlined operations.

Products

Overview of Products

Pega Platform

High Level Description: A low-code, cloud-native process automation platform that enables building and scaling with confidence.

Key Features:

Low-code application development

Robotic Process Automation (RPA)

Case management & BPM

Pega Customer Decision Hub

High Level Description: An AI-powered decisioning engine designed to keep businesses relevant in real time.

Key Features: Personalizes engagement across customer interactions.

Pega Customer Service

High Level Description: Agile solutions that simplify customer service through real-time AI and desktop automation.

Industry Applications:

Pega Smart Dispute

Pega Smart Investigate

Pega Collections

Pega Credit Risk Management

Pega Claims Management

Pega Sales Automation

High Level Description: Utilizes automation and AI to enhance sales team performance.

Industry Applications:

Pega Sales Automation for Healthcare

Pega Sales Automation for Financial Services

Pega Client Lifecycle Management

High Level Description: Centralizes client management across business lines and geographies ensuring streamlined onboarding.

Key Features: Emphasizes compliance and faster time to revenue.

Recent Developments

New Products Launched

Pega GenAI Blueprint

Offers capabilities to accelerate digital transformations through AI-driven legacy discovery.

Pega Infinity 24.2

Includes updates to enable generative AI-based innovation throughout enterprises.

New Features and Updates

Enhancements in Pega Infinity and Pega GenAI Socrates show a commitment to harnessing the power of AI in practical use cases and enterprise education.

Partnerships and Initiatives

Pega has announced collaborations with AWS to deliver Pega EU Service Boundary, expanding its relationship for enhanced regional compliance and service delivery.

Other Developments

Ravesh Lala was appointed to drive legacy transformation practices focusing on market modernization.

Expansion of a software developer incubator program globally to cultivate new Pega-certified developers.

Conclusion

Pega remains at the forefront of enterprise transformation through continuous innovation and strategic partnerships. With a focus on AI-driven solutions and low-code capabilities, Pega is well-positioned to address the dynamic demands of modern enterprises and foster long-term client relationships. The commitment to expand global initiatives and enhance product capabilities ensures Pega's standing as a leader in intelligent automation and customer engagement solutions.