Peppermint Technology Market Research Report

Company Overview

Name & Mission of the Company

• Name: Peppermint Technology

• Mission: To be the market leader in front office SaaS applications to large law firms, uniquely positioned as Microsoft’s key global partner focusing on the lawyer and client experience. Peppermint helps legal teams and law firms build high-performing businesses by enabling them to deliver more profitable services that meet and exceed changing client expectations.

Founding Information

• When was the company founded and by whom: No information is available.

• Key People in the Company: No information is available.

• Where is the company headquartered:

• United States: 1 N. State Street, Suite #1500, Chicago IL 60602

• United Kingdom: Oaktree House, 2 Phoenix Place, Phoenix Park, Nottingham NG8 6BA

• Canada: 2482 Yonge Street #1286, Toronto, ON M 4P 2H5

Number of Employees

• No information is available.

Revenue of the Company

• No information is available.

What is the company known for

• Peppermint Technology is known for delivering best-of-breed client engagement solutions specifically tailored for the legal market, leveraging AI, Microsoft’s cloud platform, and advanced data management technologies.

Products

Client Engagement

• Description: Provides a single view of the client, enabling law firms to manage relationships and business development activities efficiently.

• Key Features:

• Enhances collaboration and client management.

• Improves client service with feedback analysis using AI.

• Facilitates cross-selling within existing client base.

• Targets new business with precision.

• Automates marketing list creation.

• Informs decisions with custom dashboards and reports in Power BI.

Matter Management

• Description: Offers a comprehensive view of client activities, matters, and relationships within Microsoft 365 applications.

• Key Features:

• Manages matters, risk, and compliance effectively.

• Grows revenue from existing clients.

• Captures matter information and time.

• Generates impactful reports.

• Meets client compliance requirements.

Case Management

• Description: Provides a powerful workflow engine for driving consistency, mitigating risk, and enforcing compliance.

• Key Features:

• Delivers a consistent client experience.

• Increases case management efficiency.

• Automates document production.

• Encourages client self-service.

• Integrates with Microsoft applications for a seamless workflow.

Document Management

• Description: Secure and flexible solution for managing documents and emails, fully integrated with Microsoft 365.

• Key Features:

• Access documents across devices.

• Create and track documents from Outlook.

• Increase document production efficiency.

• Collaborate and live edit content.

• Ensure cloud-based security.

Work Management

• Description: Empowers law firms to manage personnel better and support ESG strategies.

• Key Features:

• Allocate and triage work effectively.

• Increase productivity.

• Reduce bias.

• Centralize data.

• Support ESG initiatives.

Add-ons

• Peppermint Connect: Integrates Peppermint’s applications into Outlook and Microsoft Teams.

• Peppermint Portal: Web-based content management for client-facing services.

• Case Accelerators: Pre-built tasks to automate processes.

• Digital Mail Room: Digitizes incoming mail and automates distribution.

Recent Developments

New Partnerships

• PwC: Strategic alliance to help legal clients leverage industry cloud and AI opportunities.

• Aptitude Global: Strategic partnership to grow business together.

• Spyrosoft: Partnership for enhanced implementation service exclusively for legal services.

New Appointments

• Lauren Colbeck: Appointed as Chief Marketing Officer (August 27, 2024).

AI Innovations

• Introduction of AI Copilot "LARA": Enhances legal analysis and research capabilities.

• AI Integrations: Leveraging technologies like OpenAI's GPT-4, DALL-E models, Microsoft Fabric, and Copilot for better data insights and client experiences.

Product Updates

• Case and Matter Management: Enhanced with low-code/no-code tools, increased automation, and strengthened integration with Microsoft technology.

• ERM (Enterprise Relationship Management): Introduced key relationship management features.

• Peppermint Connect: Now certified by Microsoft and listed on the Microsoft Teams App Store.