Company Research Report: PerfectServe, Inc.

Company Overview

• Name: PerfectServe, Inc.

• Mission: To optimize healthcare operations through innovative, cloud-based solutions that enhance clinical workflows and improve patient care and clinician satisfaction.

• Founded: 1997

• Founder: No specific founder mentioned.

• Key People:

• Guillaume Castel, Chief Executive Officer

• Taylor Rohrberger, President

• Olga Trusov, Chief Financial Officer

• Ben Moore, Chief Innovation Officer

• Kelly Conklin, MSN, CENP, Chief Customer Officer & Chief Clinical Officer

• Bob Hackney, Chief Technology Officer

• Headquarters: 2160 Lakeside Centre Way, Suite 301, Knoxville, TN 37922

• Number of Employees: No information is available

• Revenue: No information is available

• Known For: PerfectServe is known for its unified platform solutions encompassing clinical communication, provider & staff scheduling, automated answering service, and patient engagement. It is recognized for enhancing clinical workflows and improving care collaboration.

Products

• Clinical Communication & Collaboration:

• Description: A unified platform that connects all care team members through secure, HIPAA-compliant messaging using Dynamic Intelligent Routing®.

• Key Features:

• Streamlines clinical workflows

• Secure messaging and communication

• Integrated with EHR and other clinical IT systems

• Medical Answering Service:

• Description: Automates call management to ensure patients reach the right clinician at the right time.

• Key Features:

• Full control of call schedules

• Customizable alert notifications

• Call and message routing using Dynamic Intelligent Routing®

• Provider Scheduling:

• Description: Creates optimized, equitable schedules for healthcare providers using AI and machine learning technologies.

• Key Features:

• Auto-generated, easily adjustable schedules

• Considers individual preferences and institutional requirements

• Reduces burnout by balancing workloads

• Healthcare Operator Console:

• Description: Cloud-based console designed to enhance operator efficiency and patient call management in healthcare facilities.

• Key Features:

• Seamless call routing

• Integrated with patient information systems

• Supports virtual call center operations

• Patient Engagement Tools:

• Description: Enables secure, seamless communication with patients and families before, during, and after care.

• Key Features:

• Automated appointment reminders

• Secure text, voice, and video messaging

• Enhances patient satisfaction and engagement

Recent Developments

• Awards:

• Dual 2025 Best in KLAS Recognition, with Lightning Bolt Scheduling ranked #1 in Physician Scheduling, and the Clinical Communications segment in Ambulatory/Post-Acute Care.

• New Partnerships:

• Collaboration with Five9: Announced a partnership to enhance hospital contact center efficiency through advanced Intelligent Virtual Agents.

• Partnership with TeamBuilder: Integrates Lightning Bolt's optimization with TeamBuilder's recommendation engine to enhance provider and staff scheduling.

• Innovations:

• Enhanced Integrations: PerfectServe announced integration capabilities with over 250 systems to unify communications and streamline care coordination across platforms like Epic and Kronos.

• Launch of PerfectServe Unite: Integrated platform designed to accelerate care delivery and improve outcomes by consolidating clinical communication and scheduling functions.

• Community Engagement:

• Nurses of Note Awards Program: The company celebrated over 200 outstanding nurses worldwide for their contributions to healthcare, promoting the program’s third annual occurrence in 2023.

This company report collates key data points on PerfectServe, providing a comprehensive overview of its operations, products, and recent strategic developments. It reflects the company's commitment to advancing clinical communication and healthcare operations through innovative technology solutions.