Company Market Research Report: Proactive Dealer Solutions

Company Overview

• Name: Proactive Dealer Solutions

• Mission: To help dealers maximize their success through people, process, and technology.

• Founding Year and Founders: Founded in 2001. No information is available about its founders.

• Key People:

• Pat Reininger, Chief Executive Officer

• Jason Beckett, President & COO

• Jim Janovich, VP of Engineering

• Tiffany Peeler, VP of Sales & Operations

• Marilynn Youngs, VP of Client Success & Sales Operations

• Randy Berlin, VP of Retail Transformation Training

• Andrew Harper, Director of Sales

• Ashleigh Norton, Director of Marketing

• Claudie White Jr., Director of VBDC Operations

• Matt Gray, OEM Program Director

• Matt Lowery, Director of Training

• Justin Hill, Director of Enterprise Sales

• Gigi Liberati, Strategic Partnerships Manager

• Headquarters: No information is available.

• Number of Employees: No information is available.

• Revenue: No information is available.

• Core Expertise: The company is known for being a pioneering force in the automotive industry's Business Development concept, having built over 4,000 BDCs (Business Development Centers) across the US and Canada.

Products

Virtual BDC for Service

• Description: A service that helps drive service retention and profitability by booking service appointments on behalf of a dealership.

• Key Features: Focuses on handling service calls to improve customer experience while allowing dealership teams to focus on in-drive customers.

Brooke.ai

• Description: An intelligent digital voice assistant designed to handle and appoint inbound service calls for dealerships.

• Key Features: Improves customer experience, reduces costs, endorsed by Volkswagen for digital voice assistant technology.

Biz Dev University

• Description: An on-demand training platform for building top-performing sales and service teams.

• Key Features: Provides comprehensive training and resources to enhance sales and service efficiency.

CallerCX

• Description: A platform that maximizes dealership calls by connecting and appointing more sales and service leads.

• Key Features: Employs AI-powered speech analytics to identify and address call process issues, improving customer experience and reducing missed opportunities.

BDC Central

• Description: An employee performance and training platform.

• Key Features: Offers tools to train, monitor, support, and develop dealership staff.

Call Intelligence API

• Description: An API that extracts critical intelligence from customer calls.

• Key Features: Provides actionable insights from speech analytics.

Recent Developments

• Acquisition: Better Car People acquired Proactive Dealer Solutions on June 18, 2024.

• Compliance Achievements: The company achieved SOC, SOC 2, and GLBA compliance as of June 10, 2024.

• Product Endorsements:

• Brooke.ai became the endorsed digital voice assistant technology for Volkswagen dealers as of January 30, 2024.

• Approved as a Stellantis MarketCenter Supplier as of January 3, 2024.

• Awards: CallerCX received a Rising Star award for its innovative capabilities in tracking and analyzing dealership call processes.

• Appointment: Pat Reininger was appointed CEO as of August 7, 2023.

Testimonials

• CallerCX: Improved customer experience and connection rates significantly in partnered dealerships.

• BDC Central: Enabled a 28% increase in sales and a 24% increase in service efficiencies.

• Onsite Training & Consulting: Resulted in better appointment show rates and more qualified appointments, with active engagement from sales managers.

This comprehensive analysis of Proactive Dealer Solutions highlights the company's foundational focus on optimizing automotive dealership operations through innovative technology solutions and customized training programs aimed at improving customer experience and business performance.