ProCopy Office Solutions (Flex Technology Group)

Background

ProCopy Office Solutions, established in 2000, is a leading provider of office technology solutions, specializing in managed print services, document management, and office equipment sales and maintenance. Headquartered in Tempe, Arizona, ProCopy has built a reputation for exceptional customer service, offering a 2.5-hour response time and a comprehensive written guarantee program. In 2016, ProCopy became part of the Flex Technology Group (FTG), a national leader in managed print and technology services, enhancing its capabilities and market reach.

Key Strategic Focus

ProCopy's strategic focus centers on delivering customized office technology solutions that streamline business workflows and enhance productivity. The company offers a range of services, including managed print solutions, professional services, and production print services. By partnering with industry-leading manufacturers such as Canon, Ricoh, Konica Minolta, HP, and Lexmark, ProCopy ensures access to cutting-edge technologies tailored to clients' unique needs.

Financials and Funding

In November 2016, ProCopy was acquired by Oval Partners, a private equity firm based in San Francisco, as part of a strategic investment to accelerate FTG's national growth strategy. This acquisition positioned ProCopy as a key player in the managed print services market in the Southwest.

Technological Platform and Innovation

ProCopy leverages proprietary technologies and innovative solutions to enhance client operations. As part of FTG, ProCopy offers unique technology solutions such as FlexLayer, AMS (proactive support/service), and an Asset Management Portal. These tools are designed to optimize business processes, improve efficiency, and provide proactive support to clients.

Leadership Team

ProCopy's leadership team comprises experienced professionals dedicated to delivering exceptional service and driving the company's growth. Key executives include:

Mike McGuirk, President & Senior Equity Partner

Selina Suarez, Controller

Their combined expertise and commitment have been instrumental in ProCopy's success and integration within the FTG family.

Competitor Profile

Market Insights and Dynamics

The office technology and managed print services industry is characterized by rapid technological advancements and increasing demand for integrated solutions that enhance operational efficiency. Companies are focusing on offering comprehensive services that include hardware, software, and support to meet the evolving needs of businesses across various sectors.

Competitor Analysis

ProCopy operates in a competitive landscape alongside several key players:

MARCO: A prominent provider of business IT services and managed print solutions.

Gordon Flesch Company: Offers office technology solutions with a focus on managed print services.

Xerox: A global leader in document management and digital printing solutions.

HP: Provides a wide range of printers and imaging products, along with managed print services.

Fisher's Technology: Specializes in office equipment and IT services.

ImageSource: Offers document management and workflow solutions.

Konica Minolta: Provides innovative printing solutions and managed IT services.

Brother: Known for its printers and multifunction devices.

Sharp: Offers a range of office solutions, including printers and display systems.

These competitors focus on delivering comprehensive office technology solutions, emphasizing managed print services, document management, and IT support to cater to diverse client needs.

Strategic Collaborations and Partnerships

ProCopy's integration into the Flex Technology Group has enabled strategic collaborations with industry-leading suppliers such as Canon, Ricoh, Konica Minolta, HP, and Lexmark. These partnerships allow ProCopy to offer a diverse range of products and services, ensuring clients have access to the latest technologies and solutions tailored to their specific requirements.

Operational Insights

As part of FTG, ProCopy benefits from a national service platform that ensures consistent service delivery across various locations. The centralized FTG headquarters manages service and support requests, inventory management, and billing, providing a seamless experience for clients. This operational model allows ProCopy to maintain its local presence while leveraging the resources and capabilities of a national organization.

Strategic Opportunities and Future Directions

ProCopy is well-positioned to capitalize on the growing demand for integrated office technology solutions. By continuing to leverage its partnerships with leading manufacturers and the resources of FTG, ProCopy aims to expand its market share and enhance its service offerings. The company's commitment to innovation and customer service excellence will drive its future growth and success in the evolving office technology landscape.