Company Research Report: Protek

Company Overview

• Name: Protek

• Mission: Protek aims to provide small to medium-sized businesses with effective IT services, strategies, and solutions while reducing client downtime and preventing IT problems, enhancing productivity and security.

• Founded: 2006

• Founder: Eric Woodard

• Key People:

• Eric Woodard, Founder

• Denise Palmer, VP of Operations & Finance

• Deanna Siegel, Territory Manager

• Brian Lewis, Licensed Real Estate Professional at The Lewis Group at HomeSmart (associated personnel)

• Headquarters: 542 W. 9320 S., Sandy, Utah 84070, United States

• Number of Employees: 11-50

• Revenue: No information is available

• Known For: Protek is recognized for its managed IT services, cybersecurity, cloud services, and disaster recovery solutions targeted towards small to medium businesses to enhance their IT infrastructure.

Products and Services

Managed IT Services

• Description: Comprehensive solution to manage IT services, improving uptime, security and aligning IT strategy with business goals.

• Key Features:

• 24/7 monitoring and proactive management

• SIEM/SOC for early cyber threat identification

• On-site and remote services for rapid issue resolution

• vCIO and Technology Alignment Manager for informed decision-making

Cybersecurity

• Description: Advanced security solutions to protect business data from cyber threats.

• Key Features:

• Comprehensive network assessments

• Remediation of high-risk security gaps

• 24/7 monitoring and immediate incident response

• Security awareness training for end-users

Cloud Services

• Description: Enables access to and storage of data/applications on a centralized online location.

• Key Features:

• Expert analysis for cloud strategy optimization

• Management and support for cloud environments post-migration

• Security protocols ensuring data safety

Disaster Recovery

• Description: Tailored plans to minimize downtime and data loss in event of a disaster.

• Key Features:

• Customization based on Recovery Point Objective (RPO) and Recovery Time Objective (RTO)

• Regular backup verifications and restore testing

• Data storage across multiple locations for added security

Recent Developments

• New Initiatives and Services: Protek continues to enhance its services with a focus on providing reliable IT support through a proactive communication approach with clients and employing certified Tier-2 and higher engineers for better service.

• Partnerships: No specific new partnerships are mentioned.

• Service Expansion: Assistance is offered in multiple locations across Utah, including Layton, Lehi, Orem, Salt Lake City, Sandy, South Jordan, West Jordan, and St. George.

Service Excellence and Customer Feedback

• Protek boasts a client satisfaction rating of 97.6%.

• Offers a 90-day money-back guarantee endorsing client satisfaction.

• Emphasis is made on providing top-quality managed IT services with a commitment to ongoing training and skill enhancement for their technicians.

Conclusion

This report encapsulates Protek’s operations as a key player in the Utah IT services sector, highlighting its emphasis on managed IT solutions, cybersecurity, and consultancy to drive business efficiency and security. Despite limited information on revenue, Protek's structured approach, client experience, and continuous service enhancements position it as a distinguished IT support provider.