PT GOS Indoraya Company Profile

Background

Established in 1994, PT GOS Indoraya has solidified its position as a premier provider of integrated business solutions in Indonesia. With a mission to enhance the performance and professionalism of Indonesian talents, the company aims to accelerate their development into world-class professionals. Over the past three decades, GOS Indoraya has successfully completed over 350 projects, earning the trust of more than 140 business partners nationwide. The company's extensive service portfolio includes contact center and sales services, facility and building management, payroll and benefits administration, IT solutions, and workforce management.

Key Strategic Focus

GOS Indoraya's strategic focus centers on delivering end-to-end, integrated service solutions tailored to the unique needs of each client. The company emphasizes the following core objectives:

• Comprehensive Service Offerings: Providing a wide range of services, including business process outsourcing (BPO), workforce management, talent development, IT solutions, and facility management.

• Nationwide Coverage: Ensuring service accessibility across Indonesia, with a presence in 25 provinces and plans for further expansion.

• Operational Excellence: Implementing streamlined operations management and working procedures, guided by the RAR Principles (Responsiveness, Availability, and Responsibility), to enhance client productivity and efficiency.

• Large-Scale Project Management: Demonstrating proficiency in managing projects of varying scales, supported by robust financial resources and a solid track record.

Financials and Funding

GOS Indoraya has experienced significant financial growth since its inception. In the year 2000, the company's annual revenue was IDR 25 billion, which has increased to IDR 700 billion in recent years. This growth has been supported by the trust and backing of 11 prominent banks and financial institutions in Indonesia, some of which have been partners since 2000.

Service Portfolio

GOS Indoraya offers a diverse range of services designed to enhance client productivity and efficiency:

• BEN Talent Center: Focuses on nurturing Indonesian talents through a comprehensive 3R Service—Recruitment, Reshaping, and Retention—to help businesses acquire, develop, and retain top talent.

• PayPro: Provides systematic, professional, and timely payroll and benefits services, ensuring efficient and accurate payroll management across various industries.

• MyContact: Delivers exceptional contact center and sales services, adapting swiftly to new technologies and market trends to enhance customer and client experiences.

• Fas: Offers efficient facility management services, including maintenance, security, cleaning, and technical support, managed through integrated digital systems.

• TalentSquad: Provides comprehensive workforce productivity management, covering sourcing, recruitment, and employment administration to build high-performing teams.

Technological Platform and Innovation

GOS Indoraya integrates technology-centric services to enhance business efficiency and sustainability. The company's IT division offers solutions such as human resource management in the IT domain and meticulous upkeep of systems and other technology-driven processes. These integrated solutions are designed to streamline operations and support client growth.

Leadership Team

The leadership team at GOS Indoraya comprises experienced professionals dedicated to driving the company's mission:

• Sapto Satrioyudo: Founder & Chairman, with a 12-year background in financial institutions, including senior management roles, and a passion for people development.

• Kartono Soemangoen: Chief Executive Officer (CEO), with over 25 years in the financial industry, holding senior management and director positions in local and joint venture companies.

• Achmad Tafrizal: Chief Business Relations Officer (CBRO), with extensive experience in customer management and a long tenure at GOS Indoraya.

• Ahmad Faaris Izzuddin: Chief Finance and Strategy Officer (CFSO), who began as a Management Trainee and has been instrumental in financial operations and strategic decision-making.

• Yayat Hidayat: Chief Operation and Service Officer (COSO), with deep knowledge of operations, business processes, and people management, progressing from an officer to an executive level within the company.

Competitor Profile

Market Insights and Dynamics: The business process outsourcing and workforce management industry in Indonesia is experiencing significant growth, driven by increasing demand for efficient business solutions and talent development services.

Competitor Analysis: Key competitors in the Indonesian market include companies like Power Centre, Prescott Infosys, and VnResource, which offer similar services in facility management, human resources, and IT solutions.

Strategic Collaborations and Partnerships

GOS Indoraya has established partnerships with over 140 business partners across Indonesia, successfully completing more than 350 projects. These collaborations span various industries, reflecting the company's ability to tailor its services to diverse client needs.

Operational Insights

GOS Indoraya's strategic considerations include:

• Comprehensive Service Integration: Offering a wide range of integrated services to meet diverse client needs.

• Nationwide Presence: Ensuring service accessibility across Indonesia, with a presence in 25 provinces and plans for further expansion.

• Operational Excellence: Implementing streamlined operations management and working procedures, guided by the RAR Principles (Responsiveness, Availability, and Responsibility), to enhance client productivity and efficiency.

• Large-Scale Project Management: Demonstrating proficiency in managing projects of varying scales, supported by robust financial resources and a solid track record.

Strategic Opportunities and Future Directions

GOS Indoraya is poised to capitalize on several strategic opportunities:

• Expansion of Service Offerings: Continuing to diversify and enhance service portfolios to meet evolving client demands.

• Technological Advancements: Investing in innovative technologies to improve service delivery and operational efficiency.

• Geographical Growth: Expanding presence to additional provinces to strengthen market position and reach a broader client base.

• Talent Development: Focusing on nurturing and developing Indonesian talents to build a highly qualified workforce.

Contact Information

• Website: gos.co.id

• Headquarters: Foresta Business Loft 5 Unit 6 & 7, Kel. Lengkong Kulon, Kec. Pagedangan, Kabupaten Tangerang, Banten 15331

• Email: [email protected]

• Phone: +62 21 4010 1412