Company Research Report: QikServe
Company Overview
- Name: QikServe
- Mission: The mission of QikServe is to drive digital transformation in hospitality through the brand’s unique flexibility, combined with cutting-edge software and expertise.
- Founded: 2011
- Founders: Daniel Rodgers and Ronnie Forbes
- Key People:
- Tony Murphy, CEO
- Daniel Rodgers, Founder
- Steve Tiley, Chairman
- Sif Rai, COO
- Martin Reynard, CFO
- Nick Hucker, Chief Revenue Officer
- Rob Taylor, Executive VP & MD US Operations
- David Woodison, Director of Consulting
- Chris Timms, Head of Solutions
- Steve Hawkins, Director of Alliances
- Scott Davidson, CTO
- Lesley Corr, Payments Business Manager
- Richard Murphy, Head of Product Design
- Headquarters: United Kingdom
- Number of Employees: 100+ global dedicated team members
- Revenue: No information is available.
- Known For: QikServe is known for its enterprise platform for guest self-service in hospitality, enabling digital ordering and payment solutions for the hospitality sector.
Products
QikServe offers a range of hospitality technology solutions designed to streamline operations and enhance the guest experience. Below is a high-level description and key features of each product:
1. Mobile Ordering
- Description: An ordering platform including web, mobile, or self-service kiosk applications, suitable for on-site and off-site solutions.
- Key Features:
- Recognize & Reward Guests
- SDK for Streamline Development
- Multi Language & Currency
- Embedded Ordering
2. Kiosk Ordering
- Description: Self-service kiosks designed to optimize the ordering process in quick service restaurants.
- Key Features:
- Increase Average Transaction Value (ATV)
- Boosted Order Precision
- Cut Queues & Reduce Wait Times
- Efficient Cash Transactions
3. Pay at Table
- Description: Digital table payment solutions that empower guests to pay at their convenience.
- Key Features:
- Faster Table Turns
- Enhanced Customer Service
- Increased Tips
- Secure Payments
4. Open Check
- Description: Allows guests to order and pay at their own pace with tabs open until checkout.
- Key Features:
- Enhanced Guest Experience
- Faster Table Turns
- Increased Transaction Value
- Deep Integration with POS Systems
5. Menu Management
- Description: A system to build, manage, and deploy menus across sales channels with integrated analytics.
- Key Features:
- Data Import & Sync
- Menu Enrichment
- Value Add Drivers
- Analyze & Optimize
6. Payments
- Description: A comprehensive platform for processing reliable and fast transactions tailored for hospitality needs.
- Key Features:
- Multiple Payment Options
- Daily Payouts
- Enterprise Security
- Up-Front Payments
7. Middleware
- Description: Manages tech stack and orchestrates data flow between systems.
- Key Features:
- Streamlined Data Flow
- Modernize Legacy Systems
- Simplified Scaling
- Performance Optimization
Recent Developments
- Acquisition: QikServe was recently acquired by The Access Group as announced on September 25, 2024, joining its Hospitality division to enhance capabilities in cafés, quick-service restaurants, hotels, casinos, and resorts.
- Enhancements: The integration with Access will unlock potential for shared digital transformation and expanded capabilities in digital ordering and payment solutions.
New Products Launched
- No information is available.
New Features Added to Existing Products
- No information is available on specific new features added.
New Partnerships
- The partnership with Pennies for the 'Round Up for Charity' feature continues, enhancing CSR efforts and customer engagement.
This comprehensive analysis highlights QikServe's role as a leading innovator in the hospitality technology sector, showcasing its strategic progression with unique product offerings and significant industry partnerships and integrations.
