Quadient Company Research Report

Company Overview

• Name: Quadient

• Mission: To deliver exceptional customer experiences by focusing on intelligent communication automation, intelligent parcel locker solutions, and smart mailing and shipping solutions.

• Founded: No information is available

• Founders: No information is available

• Key People:

• Geoffrey Godet, Chief Executive Officer

• Brandon Batt, Chief People and Transformation Officer

• Laurent du Passage, Chief Financial Officer

• Petra Wolf, Chief Marketing Officer

• Steve Rakoczy, Chief Information Officer

• Headquarters: No information is available

• Number of Employees: Approximately 400 people are employed in production centers.

• Revenue: No information is available

• Known For: Quadient is known for being a leader in customer communication management (CCM) and customer experience management (CXM) solutions, focusing on creating meaningful customer experiences through multi-channel communication platforms.

Products

Inspire Evolve

• Description: A SaaS customer communication management (CCM) solution for creating and delivering personalized on-demand customer communications.

• Key Features:

• AI-driven sentiment analysis

• Integration with AI services for enhanced content creation

• Real-time template and content updates

• Empowerment of business users to create compliant communications

Inspire Flex

• Description: An enterprise-level, any-premise customer communication management solution that centralizes omnichannel communications.

• Key Features:

• Omnichannel orchestration and journey mapping

• High-volume production job processing

• Centralized communication management

• Compliance and personalization tools

Inspire iForms

• Description: A solution for creating intelligent forms for data collection, validation, and seamless communication across organizations.

• Key Features:

• Data pre-population to reduce customer input

• Accessibility across devices

• Automated personalized communication generation

Other Solutions

• Smart Mail and Parcel Lockers: Solutions designed to streamline mail and parcel delivery, providing security and efficient last-mile delivery.

Recent Developments

• Recent Developments in the Company:

• Quadient announced advancements in its customer communication management with the release of Inspire R16, emphasizing enhanced CX capabilities.

• New Products Launched:

• Inspire R16, an upgrade with features expanding cloud deployment options and intelligent automation for customer communication management.

• New Features Added to Existing Products:

• Inspire Evolve now includes high-quality content creation with AI assistance and real-time content performance suggestions.

• Inspire Flex introduced new connectors and APIs for better automation and expanded customer journey insights.

• New Partnerships: No information about new partnerships is available.

Conclusion

Quadient remains a prominent player in customer communication management and experience, continuously innovating to enhance its solutions. Its focus on providing personalized and omnichannel communications helps businesses manage customer interactions efficiently while ensuring compliance and high performance.