Qualtrics Market Research Report
Company Overview
- Name: Qualtrics
- Mission of the Company: To deliver technologies that close experience gaps by modernizing the way organizations collect, analyze, and act on customer and employee feedback.
- Founded: No information is available.
- Founders: No information is available.
- Key People in the Company:
- Rachita Sundar: Recently appointed as Chief Financial Officer
- Headquarters: No information is available.
- Number of Employees: No information is available.
- Revenue: No information is available.
- Known For: Qualtrics is known for its Experience Management (XM) platform that transforms customer and employee feedback into insights and actionable recommendations using advanced AI.
Products
Qualtrics offers a comprehensive suite of products tailored for experience management across various domains:
- XM Platform:
- Description: An all-in-one experience management platform powered by AI to optimize customer and employee experiences.
- Key Features:
- Insights from multiple data channels
- Predictive analytics
- Actionable recommendations
- Integration with existing enterprise systems
- XM for Customer Experience:
- Description: Software designed to enhance customer experiences across all touchpoints.
- Key Features:
- Omnichannel feedback collection
- Customer journey mapping
- Engagement analysis
- XM for Employee Experience:
- Description: Tools for managing and improving employee engagement and performance.
- Key Features:
- Employee feedback analytics
- Engagement tracking
- Lifecycle analysis
- XM for Strategy & Research:
- Description: Next-level software for market and brand research, enabling product design and strategic decisions.
- Key Features:
- Quantitative and qualitative research tools
- Audience and panel management
- Concept testing and prototyping
Recent Developments
- New Products Launched:
- No specific new products were mentioned.
- New Features Added to Existing Products:
- Digital Assist: A centralized user experience integrating various analytics tools such as heatmaps and session replay.
- Benchmark Explorer: Updated tool for viewing Qualtrics benchmarks within dashboards.
- Enhanced Engagement Summary Widget in EX Dashboards: Includes translations and compliance improvements.
- Partnerships and Leadership Changes:
- Rachita Sundar appointed as the new Chief Financial Officer.
- Collaboration with leading global brands to enhance experience management solutions.
Overall, Qualtrics continues to lead the market in delivering AI-powered experience management solutions that enable organizations to leverage feedback for strategic decisions and improvements in both customer and employee domains.
