Company Research Report: Quantum Metric

Company Overview

• Name: Quantum Metric

• Mission: To improve how organizations use their data to understand their customers and build customer-defined digital products faster, through a process called Continuous Product Design.

• Founded: 2015

• Founders: Mario Ciabarra and David Wang

• Key People:

• Mario Ciabarra, Founder, CEO & Board Member

• Glenn Trattner, Chief Operating Officer

• Efrat Ravid, Chief Marketing Officer

• Scott Southwood, Chief Revenue Officer

• Kartik Chandrayana, Chief Product Officer

• David Friend, Chief Financial Officer

• Kate Whittington, Chief Customer Officer

• Adam Dille, SVP of Product and Engineering

• Erica Atwell, General Counsel

• David Wang, Chief Architect

• Reza Zaheri, Chief Information Security Officer

• Headquarters: Colorado Springs, CO, USA

• Number of Employees: 500+

• Revenue: $100M ARR as of 2023

• Notable For: Quantum Metric is known for its customer-driven digital analytics platform that uses real-time insights to help enterprises monitor, diagnose, and optimize their digital experiences.

Products

Quantum Metric offers a variety of tools and features designed to enhance digital business operations:

• Session Replay: Allows businesses to understand the "why" behind customer behaviors by reviewing recorded sessions.

• Felix AI: A Generative AI-powered feature for session summarization.

• Dashboards and Reports: Organize and monitor critical data, while providing templates for an improved experience.

• Journeys: Helps in understanding customer paths and analyzing their journey through a website.

• Monitoring & Alerts: Provides real-time alerting on customer behavior and frustrations.

• Opportunity Analysis: Automatically surfaces and quantifies friction points for improvement.

• Interaction Heatmaps: Visualize page-level interactions to understand user behavior.

• Page Performance Monitoring: Discover and analyze the impact of slow page loads.

• Segment Builder: Allows segmentation of audience through nested segment building.

Recent Developments

• New Products/Features:

• Felix AI: Launched in 2024 to enhance session analysis through AI.

• Atlas: A collection of guides that help enterprises optimize digital micro-journeys.

• Partnerships:

• Awarded the 2023 Google Cloud Technology Partner of the Year for Google Marketplace – Collaboration, recognizing their achievements and innovations in the Google Cloud ecosystem.

• Milestones:

• Surpassed the $100M ARR milestone as of 2023.

• In 2024, announced continued growth and the launch of a new product suite to enhance digital decision-making.

• Achieved unicorn status in 2021 and expanded customer base to include 20% of the Fortune 500 list by 2022.

Additional Information

• Industries Served: Retail, Financial Services, Travel & Hospitality, Telco, Gaming, and Healthcare.

• Market Impact: Quantum Metric captures insights from over 40% of the world's internet users, emphasizing their expansive reach and influence in the digital analytics industry.

• Cultural Values: The organization is focused on diversity, equality, and inclusion, fostering a culture that supports development and aligns technology and business teams.

This report presents a concise summary of Quantum Metric, illustrating the company's mission, key products, recent developments, and its valued partnerships. As Quantum Metric continues to expand, it remains dedicated to providing innovative solutions that center the customer experience in digital design.