Company Research Report: Quark.ai

Company Overview

• Name: Quark.ai

• Mission: No information is available.

• Founded: No information is available.

• Founders: Prosenjit Sen and Sanjeev Kumar

• Key People:

• Prosenjit Sen - Co-Founder and CEO

• Sanjeev Kumar - Co-Founder and CTO

• Danis Yadegar - Chief of Staff

• Sujay Kumar - Head of Sales

• Diego Llarrull - Director of R&D

• Dale Metzger - Director of Sales

• Sylvia Acevedo - Board Member

• Matthew Morgan - Advisor

• Mark Daley - Advisor

• Hector Saldana - Advisor

• Headquarters: 5201 Great America Parkway Suite #320, Santa Clara, CA 95054

• Number of Employees: No information is available.

• Revenue: No information is available.

• Known For: Quark.ai is known for its Autonomous Support Platform and implementing Generative AI to automate customer support processes, enhancing efficiency and customer satisfaction.

Products

Proactive Support Agent (PSA)

• Description: An extensible Generative AI platform that automates support processes to resolve enterprise support tickets rapidly.

• Key Features:

• Automates the lifecycle of support tickets, minimizing the need for staff involvement.

• Integrates with platforms like Salesforce, ServiceNow, Zendesk, and Atlassian.

• Provides real-time analysis and resolution of customer queries.

QuarkGPT

• Description: A Generative AI platform for enterprise customer support.

• Key Features:

• Provides immediate answers to complex support cases.

• Optimized for rapid processing of structured and unstructured data.

Recent Developments

• New Products Launched:

• Introduction of the Quark.ai Proactive Support Agent (PSA) on July 30, 2024.

• Announcement of QuarkGPT, the Generative AI Platform for Customer Support on June 7, 2023.

• New Features and Partnerships:

• Automation capabilities enhanced with the launch of the Quark.ai Workflow Automator, enhancing field support operations (October 31, 2022).

• Quark.ai entered into a strategic partnership through integration with the Salesforce AppExchange (June 8, 2021).

• Inclusion in platforms like Zendesk Marketplace (July 6, 2021).

• Corporate Announcements:

• Appointment of Sylvia Acevedo to the Board of Directors on July 18, 2023.

• Secured $5M+ in seed-plus funding, aimed at expanding the autonomous customer support platform (August 10, 2021).

• Recognition:

• Named a TiE50 Winner in 2022.

• Highlighted by Forrester Research and DMG Consulting as a leading implementor of Generative AI in customer service solutions.

• Events and Publications:

• Featured in multiple analyst reports and publications summarizing advancements in Generative AI, especially in smart manufacturing and customer service contexts.

• Participated in various webinars and speaking engagements, promoting AI adoption in customer support.

Contact Information

• Email: info@quark.ai

• Phone: (415) 598-7380

• Address: 5201 Great America Parkway Suite #320, Santa Clara, CA 95054

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