Company Research Report: rater8

Company Overview

• Name: rater8

• Mission: rater8 is committed to restoring trust in healthcare by helping providers elevate the patient experience and cultivate a healthcare environment based on trust, clarity, and continuous improvement.

• Founded: No information is available.

• Founders: No information is available.

• Key People:

• Evan Steele: Founder & Chief Executive Officer

• Thomas Johnston: Chief Financial Officer

• Shari Steele: Chief PeopleOps Officer

• Kelly Francis: Vice President, PeopleOps

• Austin Colvard: Vice President, Professional Services

• Mark Kopelman: Chief Strategy Officer

• Kristen Ortwerth: Vice President, Marketing

• Joy Tu: Vice President, Strategic Partnerships

• Rob Stovenour: Vice President, Software Engineering

• Rowdie McDonald: Director, Product Management & Data Analytics

• Ryan Conley: Director, Sales

• Jeremy Bowler: Director, Sales Development

• Headquarters: No information is available.

• Number of Employees: No information is available.

• Revenue: No information is available.

• Specialization: rater8 is known for healthcare reputation management solutions and providing patient satisfaction surveys specifically targeted towards the healthcare industry. It is rated #1 on Capterra & G2 for its services.

Products

Healthcare Reputation Management

• Description: A solution to build and manage online reviews and reputation for healthcare providers.

• Key Features: Automated review-building, integration with EHR/PM systems, real-time patient review generation, and robust analytics to monitor reputation.

Patient Satisfaction Surveys

• Description: A tool for collecting patient feedback to improve operational oversight and patient experience.

• Key Features: Automated and seamless integration for sending real-time patient surveys, benchmarking capabilities to compare satisfaction data nationally.

Employee Satisfaction Surveys

• Description: Aimed at uncovering employee satisfaction levels, managing burnout, and improving retention.

• Key Features: Easy-to-use survey tools, drilling down into data at the provider or location level, and extensive reporting for better organizational decision-making.

Recent Developments

New Products & Features

• 2024 Product Launches: In 2024, rater8 introduced new features that expanded its benchmarking capabilities and offered deeper diagnostics for healthcare reputation needs.

• Employee Satisfaction Surveys: In September 2024, rater8 introduced pulse surveys to tackle burnout and enhance workplace morale.

Partnerships & Investments

• Strategic Investment: In April 2024, rater8 completed Series A funding from Elsewhere Partners to meet growing market demand for its platform.

Accolades

• Great Place to Work™ Certification: rater8 earned this certification for the third consecutive year.

• 2024 rater8 Practice Excellence Awards: Recognized healthcare practices and providers for outstanding patient experiences.

Impactful Client Successes

• University Eye Specialists: Achieved a 6,696% increase in patient reviews.

• Kittitas Valley Healthcare: Experienced a 2,378% surge in online reviews.

• Gonzaba Medical Group: Saw a 27,808% increase in online reviews, streamlining operations and improving patient satisfaction.

Expansions

• rater8 announced plans to expand its healthcare reputation management capabilities, incorporating advanced analytics and broader integration options to offer even greater insights into patient and practice performance.

No further information is available for the fields not explicitly mentioned.