Reliant Rehabilitation Company Profile

Background

Reliant Rehabilitation, established in 2002 and headquartered in Plano, Texas, is a leading provider of rehabilitation management services, including physical, occupational, and speech therapy. The company partners with skilled nursing facilities across the United States, delivering patient-centered clinical programs designed to enhance functional outcomes.

Key Strategic Focus

Reliant Rehabilitation's strategic focus centers on:

• Comprehensive Therapy Services: Offering physical, occupational, and speech therapy tailored to individual patient needs.

• Proprietary Clinical Programs: Utilizing unique, patient-centered clinical programs to ensure high-quality care.

• Extensive Reach: Serving over 870 facilities across 40 states, facilitating more than 37,000 patient interactions daily.

• Employee Development: Committing to the professional growth of its therapists to maintain high standards of care.

Financials and Funding

Reliant Rehabilitation has demonstrated significant financial growth:

• Annual Revenue: Estimated at over $1 billion as of January 2025.

• Employee Base: Approximately 9,000 employees serving more than 800 facilities in 40 states.

In September 2018, H.I.G. Capital, a global private equity investment firm, acquired Reliant Rehabilitation, aiming to support the company's growth and expansion strategies.

Technological Platform and Innovation

Reliant Rehabilitation distinguishes itself through:

• Proprietary Care Model: Emphasizing early intervention and assessment to improve patient functional levels.

• Advanced Compliance Systems: Implementing industry-leading compliance systems to ensure quality and regulatory adherence.

• Technology Integration: Utilizing platforms like Salesforce for customer relationship management and HubSpot for marketing automation to enhance operational efficiency.

Leadership Team

• Norman Abdallah: Chief Executive Officer since 2023, bringing over 25 years of leadership experience in the restaurant and hospitality industries.

• Peggy Gourgues: Chief Operating Officer since 2011, with over 30 years in healthcare and a background in speech pathology.

• Stephanie Parks: Chief Development Officer, with more than 18 years in healthcare, focusing on clinical, fiscal, and strategic operations.

• Amy Phipps: Chief Clinical and Compliance Officer, holding over 25 years of healthcare experience and certifications in healthcare compliance.

• Monte Green: Chief Financial Officer since 2024, with a background in finance, strategy, and operations across various industries.

• Jodi Taylor: Chief People Officer since 2023, bringing over 25 years of experience in human resources and organizational psychology.

• Austin Lanham: Chief Legal and Administrative Officer, serving as General Counsel since 2014, with expertise in legal and compliance matters.

• Juan F. Salas: Chief Information Officer since October 2023, with over 25 years as a technology leader in various industries.

Leadership Changes

Recent significant leadership appointments include:

• Norman Abdallah: Appointed as CEO in 2023, succeeding Chris Bird.

• Monte Green: Joined as CFO in 2024, bringing extensive experience in finance and operations.

• Jodi Taylor: Appointed as Chief People Officer in 2023, focusing on human resources and organizational development.

• Juan F. Salas: Joined as Chief Information Officer in October 2023, enhancing the company's technological capabilities.

Competitor Profile

Market Insights and Dynamics

The rehabilitation services market is characterized by:

• Growing Demand: An aging population and increased prevalence of chronic conditions drive the need for rehabilitation services.

• Regulatory Changes: Evolving healthcare regulations impact service delivery and reimbursement models.

• Technological Advancements: Integration of technology in therapy services enhances patient outcomes and operational efficiency.

Competitor Analysis

Key competitors include:

• Kindred Healthcare: A healthcare services company offering rehabilitation services, with revenues between $5 billion and $10 billion.

• National HealthCare Corporation (NHC): Provides long-term care and rehabilitation services, with revenues around $1.3 billion.

• Sound Physicians: Specializes in physician services, including rehabilitation, with revenues between $1 billion and $5 billion.

Strategic Collaborations and Partnerships

Reliant Rehabilitation has engaged in significant partnerships to enhance service delivery:

• Prestige Care, Inc.: Partnered to provide contract rehabilitation services, expanding Reliant's reach in senior living and healthcare sectors.

• Employer Direct Healthcare: Collaborated to offer SurgeryPlus, a supplemental benefit for non-emergent surgeries, enhancing employee healthcare coverage.

Operational Insights

Reliant Rehabilitation's operational strengths include:

• Extensive Network: Serving over 870 facilities across 40 states, facilitating more than 37,000 patient interactions daily.

• Employee Development: Committing to the professional growth of its therapists to maintain high standards of care.

• Proprietary Programs: Utilizing unique, patient-centered clinical programs to ensure high-quality care.

Strategic Opportunities and Future Directions

Reliant Rehabilitation aims to:

• Expand Service Offerings: Introduce new therapy programs and services to meet evolving patient needs.

• Enhance Technological Integration: Leverage advanced technologies to improve patient outcomes and operational efficiency.

• Strengthen Partnerships: Build strategic alliances to broaden service reach and enhance care quality.

Contact Information

• Website: www.reliant-rehab.com

• LinkedIn: Reliant Rehabilitation

• Facebook: Reliant Rehabilitation