Company Research Report: Replicant, Inc.

Company Overview

Name

Replicant, Inc.

Mission of the Company

To automate contact centers to help companies deliver exceptional customer service.

When was the Company Founded and by Whom

Replicant was founded in August 2017.

Key People in the Company

• Gadi Shamia, CEO and Co-Founder

• Benjamin Gleitzman, CTO and Co-Founder

• Meghna Suresh, Head of Product

• Stuart Wilson, Chief Revenue Officer

• Matt Serna, Chief Marketing Officer

• Letizia Curti, Chief of Staff

• Margaret Cichosz, Head of Talent

• Fred Fontes Gerards, General Manager, Implementation and Delivery

• Mike Weaver, Senior Vice President, Engineering

Where is the Company Headquartered

San Francisco, CA, USA.

Number of Employees

120

Revenue of the Company

No information is available.

What is the Company Known For

Replicant is known for its conversational AI platform that automates customer service interactions. The platform autonomously resolves up to 80% of customer service interactions across voice, messaging, and other digital channels.

Products

What Products Do They Offer

Replicant offers a comprehensive Contact Center Automation platform.

High-Level Description of the Product

Replicant's platform allows consumers to engage in natural conversations across multiple channels—such as voice, chat, and messaging—to resolve their customer service issues without the wait, 24/7.

Key Features of Each of the Products

1. Contact Center Automation

• Resolution Rate: Capable of autonomously resolving up to 80% of customer service interactions.

• Integration: Seamless integration with existing IVR, CCaaS, CRM, and telephony systems.

• Security: Enterprise-grade security, including PCI, SOC 2, PCI, and GDPR certifications.

• Deployment Speed: Deployed into production in as quick as 6 weeks.

• Proven Outcomes: Up to 50% reduction in costs, delivered CSAT of 4.5/5, and reduction in agent turnover by more than 50%.

• Scalability: Handles both small call volumes and large spikes seamlessly.

Recent Developments

Recent Developments in the Company

• Raised $78M Series B financing in April 2022.

• Named “Top 50 AI Firms to Watch” by Forbes in August 2021.

• Launched their LLM Layer with the first customer in May 2023.

New Products Launched

• Launched the LLM Layer in May 2023.

New Features Added to Existing Products

No information is available.

Any New Partnerships

No information is available.